IT Support Specialist
Teknologji Informacioni (IT)Tiranë1 javë më parëFull Time
Overview
Kalaja Talent Consulting is recruiting for the position of IT Support Specialist.
Responsibilities
- Deliver technical assistance to employees remotely and at their workplace.
- Diagnose and fix technical problems affecting computers, operating systems, software, and peripheral devices.
- Set up, configure, and service computers, printers, scanners, telephones, and other IT equipment.
- Oversee and maintain the company's computer network, detecting and addressing potential connection problems.
- Manage and maintain Windows systems and servers, along with user accounts in Active Directory.
- Assist users with the company's applications and platforms, including Microsoft 365 and Google Workspace.
- Track system updates and make sure IT security measures are put into practice.
- Process technical assistance requests in the ticketing system and track them through to resolution.
- Create and keep technical documentation, user guides, and system operating procedures up to date.
- Inform management of technical problems and report on the progress of IT interventions.
Qualifications
- A bachelor's degree in Computer Science, Information Technology, or a related discipline is required.
- Candidates should have 2–4 years of experience in IT Support, Technical Support, or a comparable position. Relevant certifications are an asset.
- Excellent written and spoken English proficiency at C1 level is required.
- A good understanding of Microsoft Windows 11, Microsoft Office 365, and Chrome OS is needed.
- Familiarity with Windows Server 2016/2019/2022 and Active Directory is required.
- Candidates must understand computer network administration and TCP/IP protocols.
- Previous experience setting up, configuring, and maintaining computer hardware and peripheral devices is required.