Outbound Call Center Representative
ShitjePrishtinë3 ditë më parëFull Time
The Position
Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.
The program costs C$100 per month. If a covered tenant does not pay rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.
The program must be active before a covered tenant default occurs.
You will contact company-provided property-owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.
You will not complete the final sale or determine approval. Your primary objective is to turn outbound calls into qualified and accepted live transfers.
What You’ll Do
- Make continuous outbound calls through an automatic dialer.
- Deliver clear and professional call openings.
- Introduce Royal York and the rental-guarantee program.
- Ask questions about the owner and their rental property.
- Confirm the number of rental properties and occupancy status.
- Explain the program’s C$100 monthly cost and potential value.
- Respond to property owners who are busy, skeptical, uninterested, or upset.
- Explain why the program must be active before a covered default.
- Ask qualified property owners to complete an immediate live transfer.
- Record accurate call notes and dispositions.
- Follow campaign scripts, qualification rules, and opt-out procedures.
- Meet hourly and daily call and transfer targets.
Required Experience
- Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.