Lead Qualification Representative
ShitjeTiranëDjeFull Time
Royal York Property Management po rekruton Lead Qualification Representative
Your workday will be built around conversation. As a Lead Qualification Representative, you will call property owners to talk about rental-guarantee insurance options, explain the purpose of the call, confirm basic qualification details, and connect the right people with a sales representative through a live transfer.
This is high-volume outbound calling, not traditional customer service. You will work from an automatic dialer, handle objections with confidence, and keep interested prospects engaged while recording accurate notes in the CRM. You will not give detailed insurance advice or complete enrolments — your job is to open the door, professionally and honestly.
Success here is measurable: accepted qualified transfers, call quality, compliance and consistency. For someone who is resilient, organized and comfortable spending the day on the phone, it is a role where strong performance shows clearly.
The position is fully remote, full-time, on EST business hours, with compensation between C$40,000 and C$50,000 annually based on experience, qualifications and performance.
Responsibilities:
- Make continuous outbound calls using an automatic dialer.
- Speak with property owners about rental-guarantee insurance options.
- Deliver clear and professional call openings.
- Confirm required property-owner and qualification information.
- Identify whether the prospect is interested in learning more.
- Explain the purpose and potential value of the service clearly.
- Handle questions, objections, suspicion, and rejection professionally.
- Obtain permission before initiating a transfer.
- Complete warm live transfers to sales representatives and remain on the line until the receiving representative accepts the call.
- Record accurate notes, outcomes, and dispositions in the CRM.