Location: Fushe Kosove, Kosovo
Employment Type: Full-time
Category: IT, Consulting, CRM, Microsoft Dynamics 365
About Us
We are a Pristina-based professional services firm that helps businesses in Germany and Kosovo use Microsoft cloud solutions. From our Pristina office, we develop, deploy and continually enhance CRM workflows for a range of German clients, concentrating on Microsoft Dynamics 365 Sales and Dynamics 365 Customer Service.
As a trusted partner, we support the entire customer lifecycle, covering lead and opportunity management, quotations, orders, case management, SLAs and service quality. Our team brings together functional consulting, process development and current Power Platform expertise. As we expand, we seek an experienced Dynamics 365 Sales & Customer Service Consultant able to independently support German clients in English.
Key Responsibilities
- Serve as the functional consultant for Dynamics 365 Sales and Dynamics 365 Customer Service for German client companies.
- Facilitate discovery workshops, assess sales and service workflows, and turn business needs into reliable Dynamics 365 solutions.
- Set up and improve essential Sales functions, including leads, opportunities, accounts/contacts, product catalog, quotes, pipeline, forecasting, dashboards and sales processes.
- Set up and improve key Customer Service functions, including cases, queues, SLAs, entitlements, knowledge management, routing and omnichannel scenarios.
- Create and deliver solutions using Power Platform (Dataverse, Power Apps, Power Automate), along with Microsoft 365 integrations for Outlook, Teams and SharePoint.
- Produce functional specifications, process documentation, test cases and materials for user training.
- Assist with UAT, go-live, hypercare and continued application support.
- Guide clients on CRM best practices, adoption, Copilot / AI features and ongoing enhancements.
- Work with developers, project managers and client stakeholders in an international environment.
- Find ways to simplify workflows and improve data quality throughout Sales and Service.
Candidate Profile
- A degree in Business Informatics, Computer Science, Business Administration or a similar qualification, alternatively equivalent practical experience.
- Several years of practical consulting work with Microsoft Dynamics 365 Customer Engagement, preferably covering both Sales (MB-210) and Customer Service (MB-230).
- Thorough knowledge of complete sales and service flows, from lead → opportunity → quote → order and case → resolution → knowledge.
- Strong configuration experience with forms, views, business rules, business process flows, workflows and security roles.
- Hands-on familiarity with Power Platform, including Power Apps, Power Automate and Dataverse.
- Microsoft certifications such as MB-210, MB-230 and PL-200 are highly valued.
- Business-fluent written and spoken English is essential.
- German language proficiency is beneficial but not compulsory.
- Well-developed consulting abilities, including structured analysis, clear communication and stakeholder management.
- The capacity to work autonomously and create high-quality documentation.
- Development knowledge of JavaScript, plugins, C# / .NET or custom APIs is advantageous; the primary focus remains a consultant profile.
- Experience with German mid-market or DACH sales/service workflows is welcomed but not mandatory.
What We Offer
- Meaningful consulting assignments for real German companies while based in Pristina.
- A varied role spanning Sales and Customer Service rather than only one module.
- Assistance with Microsoft certifications and emerging Dynamics / Copilot capabilities.
- A competitive compensation package determined by experience and certifications.
- A modern Pristina workplace with flexible / hybrid arrangements.
- An international team, streamlined decision-making and genuine responsibility.
- A development route toward Senior Consultant or Solution Architect.
Required documents
- CV in English.
- Short motivation letter.
- Relevant Microsoft certificates.
Location: Fushe Kosove, Kosovo
Employment Type: Full-time
Category: IT, Consulting, CRM, Microsoft Dynamics 365
About Us
We are a Pristina-based professional services firm that helps businesses in Germany and Kosovo use Microsoft cloud solutions. From our Pristina office, we develop, deploy and continually enhance CRM workflows for a range of German clients, concentrating on Microsoft Dynamics 365 Sales and Dynamics 365 Customer Service.
As a trusted partner, we support the entire customer lifecycle, covering lead and opportunity management, quotations, orders, case management, SLAs and service quality. Our team brings together functional consulting, process development and current Power Platform expertise. As we expand, we seek an experienced Dynamics 365 Sales & Customer Service Consultant able to independently support German clients in English.
Key Responsibilities
- Serve as the functional consultant for Dynamics 365 Sales and Dynamics 365 Customer Service for German client companies.
- Facilitate discovery workshops, assess sales and service workflows, and turn business needs into reliable Dynamics 365 solutions.
- Set up and improve essential Sales functions, including leads, opportunities, accounts/contacts, product catalog, quotes, pipeline, forecasting, dashboards and sales processes.
- Set up and improve key Customer Service functions, including cases, queues, SLAs, entitlements, knowledge management, routing and omnichannel scenarios.
- Create and deliver solutions using Power Platform (Dataverse, Power Apps, Power Automate), along with Microsoft 365 integrations for Outlook, Teams and SharePoint.
- Produce functional specifications, process documentation, test cases and materials for user training.
- Assist with UAT, go-live, hypercare and continued application support.
- Guide clients on CRM best practices, adoption, Copilot / AI features and ongoing enhancements.
- Work with developers, project managers and client stakeholders in an international environment.
- Find ways to simplify workflows and improve data quality throughout Sales and Service.
Candidate Profile
- A degree in Business Informatics, Computer Science, Business Administration or a similar qualification, alternatively equivalent practical experience.
- Several years of practical consulting work with Microsoft Dynamics 365 Customer Engagement, preferably covering both Sales (MB-210) and Customer Service (MB-230).
- Thorough knowledge of complete sales and service flows, from lead → opportunity → quote → order and case → resolution → knowledge.
- Strong configuration experience with forms, views, business rules, business process flows, workflows and security roles.
- Hands-on familiarity with Power Platform, including Power Apps, Power Automate and Dataverse.
- Microsoft certifications such as MB-210, MB-230 and PL-200 are highly valued.
- Business-fluent written and spoken English is essential.
- German language proficiency is beneficial but not compulsory.
- Well-developed consulting abilities, including structured analysis, clear communication and stakeholder management.
- The capacity to work autonomously and create high-quality documentation.
- Development knowledge of JavaScript, plugins, C# / .NET or custom APIs is advantageous; the primary focus remains a consultant profile.
- Experience with German mid-market or DACH sales/service workflows is welcomed but not mandatory.
What We Offer
- Meaningful consulting assignments for real German companies while based in Pristina.
- A varied role spanning Sales and Customer Service rather than only one module.
- Assistance with Microsoft certifications and emerging Dynamics / Copilot capabilities.
- A competitive compensation package determined by experience and certifications.
- A modern Pristina workplace with flexible / hybrid arrangements.
- An international team, streamlined decision-making and genuine responsibility.
- A development route toward Senior Consultant or Solution Architect.
Required documents
- CV in English.
- Short motivation letter.
- Relevant Microsoft certificates.
