Company Description
Babble is a growth-focused business built around Customer Experience. As a trusted advisor in cloud technologies, the company helps organisations adopt solutions from leading global providers.
Its core areas of expertise include:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
Babble serves thousands of customers and still sees significant room for expansion. Many existing clients use only one or two of its technologies, creating strong potential to broaden adoption across its wider portfolio of market-leading solutions.
Job Description
Join Our Dynamic Team as a Product Manager – UC,CX & Contact Centre!
This opportunity suits someone who is enthusiastic about telecoms and performs well in a fast-moving, innovative setting. Babble is seeking a passionate and capable professional to contribute to its mission of becoming the most trusted advisor for customers using cloud-based technologies.
What will you be doing?
Babble is looking for a motivated and detail-focused Junior Product Manager (UC) to help develop and advance its UC, CX and Contact centre portfolio. The position is well suited to an individual at an early stage of a product management career who has a strong interest in communication technologies, including voice, video, messaging and contact centre platforms.
These products will be delivered through all Babble sales channels, after which the role will oversee and track them throughout their lifecycle. Success in this position depends on collaborating within virtual teams and influencing important stakeholders across the business.
You will partner closely with senior product managers, operations, sales teams and external partners to bring forward products that improve communication experiences for Babble customers. The position includes both internal and external interaction, and supporting the sales community is an essential aspect of the work.
The role also includes responsibility for vendor relationships. The successful candidate will play an important part in keeping strong alignment with vendors connected to the product area.
Accountabilities and Deliverables:
- Continuously help ensure the product and services portfolio is easy to buy and easy to sell across all relevant Business Units
- Provide support to the sales community
- Contribute to the development of cost models and pricing tools
- Coordinate virtual teams in delivering products
- Maintain engagement with stakeholders
- Report on the product portfolio
- Develop and oversee product roadmaps
- Help implement and collaborate on best practice for lifecycle management
- Contribute to business improvement efforts
- Identify and introduce new products or capabilities to be offered
- Assist senior product managers in preparing business plans that support training and investment in new capabilities
- Communicate with manufacturers regarding technical updates and support for the technologies in use
- Manage vendor activity, including monthly meetings, sales tracking and business plan development
- Travel between different Babble and vendor offices to support business operations effectively
What success looks like in this role
- Complete product development successfully within defined timeframes
- Make sure the products support business targets for in-year growth
- Contribute to business transformation projects that improve efficiency within agreed timescales
What else looks good for this role:
- Ability to work effectively in virtual teams spread across different locations
- Strong organisational and interpersonal abilities
- Solid time management and prioritisation skills
- High attention to detail and a diligent approach to work
- Excellent speaking and presentation skills, with the ability to communicate clearly to mixed audiences ranging from managerial and strategic stakeholders to technical teams
What you'll gain
- Practical experience managing UC, CX and Contact Centre products
- Exposure to leading communications platforms and technologies
- Guidance and mentorship from experienced product managers
- A path to progress into a full Product Manager position
Qualifications
- Some experience with product lifecycle management
- Technical and commercial awareness of the market, together with a strong understanding of the technical, business and commercial propositions available
- Good knowledge of Microsoft tools for producing collateral to support both new product launches and in-life product updates
- Understanding of Sales and Operational processes and how they interact with Project Delivery Teams
- Good project management skills, which are not essential but would be advantageous in this position
Additional Information
Why work for Babble?
- Annual Leave: 20 days of paid holiday
- Public Holidays: 12 paid bank holidays
- Pension: Statutory pension provision
- Sick Leave: 20 days of statutory sick pay
- Working Pattern: 10‑day fortnight
- Work Environment: Full‑time, office‑based role
- Parental Leave: Statutory maternity and paternity leave
The recruitment journey
The hiring process is intended to move quickly while still ensuring the right fit. It includes a screening call, followed by an interview over Teams, and depending on the role requirements, there may also be a further interview and competency testing.
Direct Candidates Only
Company Description
Babble is a growth-focused business built around Customer Experience. As a trusted advisor in cloud technologies, the company helps organisations adopt solutions from leading global providers.
Its core areas of expertise include:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
Babble serves thousands of customers and still sees significant room for expansion. Many existing clients use only one or two of its technologies, creating strong potential to broaden adoption across its wider portfolio of market-leading solutions.
Job Description
Join Our Dynamic Team as a Product Manager – UC,CX & Contact Centre!
This opportunity suits someone who is enthusiastic about telecoms and performs well in a fast-moving, innovative setting. Babble is seeking a passionate and capable professional to contribute to its mission of becoming the most trusted advisor for customers using cloud-based technologies.
What will you be doing?
Babble is looking for a motivated and detail-focused Junior Product Manager (UC) to help develop and advance its UC, CX and Contact centre portfolio. The position is well suited to an individual at an early stage of a product management career who has a strong interest in communication technologies, including voice, video, messaging and contact centre platforms.
These products will be delivered through all Babble sales channels, after which the role will oversee and track them throughout their lifecycle. Success in this position depends on collaborating within virtual teams and influencing important stakeholders across the business.
You will partner closely with senior product managers, operations, sales teams and external partners to bring forward products that improve communication experiences for Babble customers. The position includes both internal and external interaction, and supporting the sales community is an essential aspect of the work.
The role also includes responsibility for vendor relationships. The successful candidate will play an important part in keeping strong alignment with vendors connected to the product area.
Accountabilities and Deliverables:
- Continuously help ensure the product and services portfolio is easy to buy and easy to sell across all relevant Business Units
- Provide support to the sales community
- Contribute to the development of cost models and pricing tools
- Coordinate virtual teams in delivering products
- Maintain engagement with stakeholders
- Report on the product portfolio
- Develop and oversee product roadmaps
- Help implement and collaborate on best practice for lifecycle management
- Contribute to business improvement efforts
- Identify and introduce new products or capabilities to be offered
- Assist senior product managers in preparing business plans that support training and investment in new capabilities
- Communicate with manufacturers regarding technical updates and support for the technologies in use
- Manage vendor activity, including monthly meetings, sales tracking and business plan development
- Travel between different Babble and vendor offices to support business operations effectively
What success looks like in this role
- Complete product development successfully within defined timeframes
- Make sure the products support business targets for in-year growth
- Contribute to business transformation projects that improve efficiency within agreed timescales
What else looks good for this role:
- Ability to work effectively in virtual teams spread across different locations
- Strong organisational and interpersonal abilities
- Solid time management and prioritisation skills
- High attention to detail and a diligent approach to work
- Excellent speaking and presentation skills, with the ability to communicate clearly to mixed audiences ranging from managerial and strategic stakeholders to technical teams
What you'll gain
- Practical experience managing UC, CX and Contact Centre products
- Exposure to leading communications platforms and technologies
- Guidance and mentorship from experienced product managers
- A path to progress into a full Product Manager position
Qualifications
- Some experience with product lifecycle management
- Technical and commercial awareness of the market, together with a strong understanding of the technical, business and commercial propositions available
- Good knowledge of Microsoft tools for producing collateral to support both new product launches and in-life product updates
- Understanding of Sales and Operational processes and how they interact with Project Delivery Teams
- Good project management skills, which are not essential but would be advantageous in this position
Additional Information
Why work for Babble?
- Annual Leave: 20 days of paid holiday
- Public Holidays: 12 paid bank holidays
- Pension: Statutory pension provision
- Sick Leave: 20 days of statutory sick pay
- Working Pattern: 10‑day fortnight
- Work Environment: Full‑time, office‑based role
- Parental Leave: Statutory maternity and paternity leave
The recruitment journey
The hiring process is intended to move quickly while still ensuring the right fit. It includes a screening call, followed by an interview over Teams, and depending on the role requirements, there may also be a further interview and competency testing.
Direct Candidates Only
