At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do
Role Purpose:
Defined the criteria/KPIs to assess mobile network performance from end-user / service perspective and monitor on daily basis service performance
Responsible for mobile quality framework management. Preparation of executive network performance analysis and dashboards on periodical bases
Ensure implementation & harmonization of mobile performance indicators with vertical organization
Highlight improvements/ degradation and provide detailed root cause analysis
Create insights and competitive analysis based on mobile crowd sourcing solutions
Lead network certification projects and support commercial teams with network claims
Lead mobile performance forums and follow up delivery of network improvement plans; Raise awareness across network domains stakeholders on network performance and ensure management engagement to approve & prioritize network enhancement activities
Manage field testing activities. Provide insights on competitor performance and raise network investments/parametrizations demand toward other functions
Support network leadership and deep detractors’ reduction plans.
Act as a single point of contact in all activities involving mobile network quality
Close collaboration with all network domains to ensure network excellence
Job Responsibilities
Key accountabilities and decision ownership:
Day to day monitoring of mobile performance indicators
Preparation of periodical reports on mobile performance
Lead of improvement forums. Preparation and prioritization of mobile performance enhancements
Manage field testing activities and schedules
Align and sign off plans with all network domains
Engage with engineering team to enable use of all infrastructure capabilities and possible CEM solution implementation
Preparation of competitive insights on periodical bases
Support network major projects with insights on network performance impact
Lead network certification campaigns and build relationships with providers
Who You Are
Core competencies, knowledge, and experience:
Stakeholder Management Ability to act as a gateway between network domains, and management
Analytical Skills: Problem solving ability to identify network issues and prioritize improvement actions
Adaptability: Work with cross functional teams
Team player: Excellent team player
Be customer oriented
Be sensitive on environmental issues
Must have technical / professional qualifications:
Bachelor’s degree in the fields of telecommunication
Good understanding of Data Analytics and Business management
Ability to learn the fast-track technologies and digital solutions
What's In It For You
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones
Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued
Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do
Role Purpose:
Defined the criteria/KPIs to assess mobile network performance from end-user / service perspective and monitor on daily basis service performance
Responsible for mobile quality framework management. Preparation of executive network performance analysis and dashboards on periodical bases
Ensure implementation & harmonization of mobile performance indicators with vertical organization
Highlight improvements/ degradation and provide detailed root cause analysis
Create insights and competitive analysis based on mobile crowd sourcing solutions
Lead network certification projects and support commercial teams with network claims
Lead mobile performance forums and follow up delivery of network improvement plans; Raise awareness across network domains stakeholders on network performance and ensure management engagement to approve & prioritize network enhancement activities
Manage field testing activities. Provide insights on competitor performance and raise network investments/parametrizations demand toward other functions
Support network leadership and deep detractors’ reduction plans.
Act as a single point of contact in all activities involving mobile network quality
Close collaboration with all network domains to ensure network excellence
Job Responsibilities
Key accountabilities and decision ownership:
Day to day monitoring of mobile performance indicators
Preparation of periodical reports on mobile performance
Lead of improvement forums. Preparation and prioritization of mobile performance enhancements
Manage field testing activities and schedules
Align and sign off plans with all network domains
Engage with engineering team to enable use of all infrastructure capabilities and possible CEM solution implementation
Preparation of competitive insights on periodical bases
Support network major projects with insights on network performance impact
Lead network certification campaigns and build relationships with providers
Who You Are
Core competencies, knowledge, and experience:
Stakeholder Management Ability to act as a gateway between network domains, and management
Analytical Skills: Problem solving ability to identify network issues and prioritize improvement actions
Adaptability: Work with cross functional teams
Team player: Excellent team player
Be customer oriented
Be sensitive on environmental issues
Must have technical / professional qualifications:
Bachelor’s degree in the fields of telecommunication
Good understanding of Data Analytics and Business management
Ability to learn the fast-track technologies and digital solutions
What's In It For You
Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find:
All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go
Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones
Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued
Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead
And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us
