VACANCY ANNOUNCEMENT

Front Desk Customer Service (Band 2) — Temporary Contract, 6 months

Vlorë Branch | Reporting directly to the Branch Manager

Tirana Bank is the first privately-owned bank in Albania. Founded in 1996, it has grown steadily and today holds a strong market position, offering a wide range of products and services through 36 branches across major cities and industrial zones, plus a large ATM network nationwide. Tirana Bank continues to expand while retaining its philosophy of quality products and services, leading the way in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, it operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada and the United States. Its diversified portfolio spans banking, real estate development, wholesale and retail, asset management, tourism, logistics, education and entertainment, with approximately 5,500 professionals.

Overall job definition

The Front Desk Customer Service offers services to customers for cash and non-cash transactions, and counts, checks and balances the cash in the branch in compliance with the rules and regulations in force.

Main responsibilities

• Acts in compliance with the Bank’s procedures and regulations in force and with regulatory directives related to cashier transactions
• Knows and accurately implements all operational procedures related to the role
• Performs cash and non-cash transactions rapidly, accurately and securely, ensuring quality service to clients
• Responsible for the execution of procedures related to cash limits
• Refers clients to respective relationship officers (retail or individuals) by identifying the client’s need
• Responsible for reaching the individual target

VACANCY ANNOUNCEMENT

Front Desk Customer Service (Band 2) — Temporary Contract, 6 months

Vlorë Branch | Reporting directly to the Branch Manager

Tirana Bank is the first privately-owned bank in Albania. Founded in 1996, it has grown steadily and today holds a strong market position, offering a wide range of products and services through 36 branches across major cities and industrial zones, plus a large ATM network nationwide. Tirana Bank continues to expand while retaining its philosophy of quality products and services, leading the way in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, it operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada and the United States. Its diversified portfolio spans banking, real estate development, wholesale and retail, asset management, tourism, logistics, education and entertainment, with approximately 5,500 professionals.

Overall job definition

The Front Desk Customer Service offers services to customers for cash and non-cash transactions, and counts, checks and balances the cash in the branch in compliance with the rules and regulations in force.

Main responsibilities

• Acts in compliance with the Bank’s procedures and regulations in force and with regulatory directives related to cashier transactions
• Knows and accurately implements all operational procedures related to the role
• Performs cash and non-cash transactions rapidly, accurately and securely, ensuring quality service to clients
• Responsible for the execution of procedures related to cash limits
• Refers clients to respective relationship officers (retail or individuals) by identifying the client’s need
• Responsible for reaching the individual target