Customer Data Accounts & Transactions Senior Officer (Band 4T)
Tirana Bank is the first privately-owned bank in Albania. Founded in 1996, it has grown steadily and today holds a strong market position, offering a wide range of products and services through 33 branches across major cities and industrial zones, plus a large ATM network nationwide. Tirana Bank continues to expand while retaining its philosophy of quality products and services, leading the way in innovative banking solutions in Albania.
BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, it operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada and the United States. Its diversified portfolio spans banking, real estate development, wholesale and retail, asset management, tourism, logistics, education and entertainment, with approximately 5,500 professionals.
We are seeking a qualified Customer Data Accounts & Transactions Senior Officer, reporting directly to the Head of Core System Processes & Integration Unit, Organization Department.
Overall job definition
We are looking for a qualified Customer Data Accounts & Transactions Senior Officer to join our Organization Department team. This role will analyse, support and maintain the operational assurance systems that support the Bank’s operations.
Main responsibilities
Dedicated, focused and specialized in Branch and Bank processes related to customer data, accounts and related intrabank transactions
Covers system upgrades and new releases, while gradually adopting the transformation from waterfall methodology to agile for new projects
Analyzes Branch processes and addresses issues arising from the Branch Network
Analyzes the specifications and operating requirements for new and existing Branch processes, products and services
Proposes improvements concerning the operation of IT systems within the area of responsibility
Analyzes requirements for the management of customer details, data and AML requirements in Bank customer-oriented systems, including documents and signatures
Supervises the setup of business analysis of the Bank’s products and services related to the area of responsibility
Supports coordination with the Delivery Manager to keep project schedules on time, mitigating risk generated by project inter-dependency
Supports the Head of Core System Processes and Integration Unit on requirements analysis for core systems and operational issues
Implements parameter changes for the area of responsibility
Implements systems functional testing and supports user acceptance testing (UAT)
Helps personnel adjust to related processes during times of change
Supports the business in identifying customer needs and setting priorities for the area of responsibility
Supports the management of requirements regarding timelines and priorities
Resolves operational problems
Provides support to Tirana Bank employees for issues related to the area of responsibility
Any other duty delegated by the supervisor
Profile competences
Analytical thinking
Organizational skills
Orientation to quality
Problem solving
Orientation to improvement and development
Team spirit
Customer Data Accounts & Transactions Senior Officer (Band 4T)
Tirana Bank is the first privately-owned bank in Albania. Founded in 1996, it has grown steadily and today holds a strong market position, offering a wide range of products and services through 33 branches across major cities and industrial zones, plus a large ATM network nationwide. Tirana Bank continues to expand while retaining its philosophy of quality products and services, leading the way in innovative banking solutions in Albania.
BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, it operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada and the United States. Its diversified portfolio spans banking, real estate development, wholesale and retail, asset management, tourism, logistics, education and entertainment, with approximately 5,500 professionals.
We are seeking a qualified Customer Data Accounts & Transactions Senior Officer, reporting directly to the Head of Core System Processes & Integration Unit, Organization Department.
Overall job definition
We are looking for a qualified Customer Data Accounts & Transactions Senior Officer to join our Organization Department team. This role will analyse, support and maintain the operational assurance systems that support the Bank’s operations.
Main responsibilities
Dedicated, focused and specialized in Branch and Bank processes related to customer data, accounts and related intrabank transactions
Covers system upgrades and new releases, while gradually adopting the transformation from waterfall methodology to agile for new projects
Analyzes Branch processes and addresses issues arising from the Branch Network
Analyzes the specifications and operating requirements for new and existing Branch processes, products and services
Proposes improvements concerning the operation of IT systems within the area of responsibility
Analyzes requirements for the management of customer details, data and AML requirements in Bank customer-oriented systems, including documents and signatures
Supervises the setup of business analysis of the Bank’s products and services related to the area of responsibility
Supports coordination with the Delivery Manager to keep project schedules on time, mitigating risk generated by project inter-dependency
Supports the Head of Core System Processes and Integration Unit on requirements analysis for core systems and operational issues
Implements parameter changes for the area of responsibility
Implements systems functional testing and supports user acceptance testing (UAT)
Helps personnel adjust to related processes during times of change
Supports the business in identifying customer needs and setting priorities for the area of responsibility
Supports the management of requirements regarding timelines and priorities
Resolves operational problems
Provides support to Tirana Bank employees for issues related to the area of responsibility
