Teknologji Informacioni (IT)Prishtinë4 ditë më parëFull Time
Forcontact specializes in omnichannel customer experience and operates in Albania, Croatia, Kosovo, Spain, and Switzerland. Forcontact has belonged to the Transcom Group since December 2022.
Transcom delivers CRM solutions across sectors such as telecommunications, e-commerce, travel, and financial services. Its rapidly expanding IT community offers the chance to join a global team where collaboration and innovation are valued.
Looking to begin an IT career in a dynamic workplace with strong support? If tackling technical problems and using the latest technologies appeals to you, Transcom provides an ideal starting point for your professional journey.
What YOU can expect:
Competitive pay: Earn an attractive salary while joining the Transcom family.
Organized onboarding: Build your career on a structured introduction supported by dedicated mentors and professional guidance.
An international workplace: Join a closely coordinated international team with flat organizational structures and an engaging working atmosphere.
Balance between work and personal life: Benefit from flexible working hours that accommodate your lifestyle.
Professional growth: Develop your potential into new capabilities through ongoing learning within a global technology community.
Up-to-date equipment: Access the tools and support needed to do your best work.
Join us as a Junior IT Service Delivery Technician!
This role places you at the core of the site's technical operations. In close cooperation with central IT teams, you will help keep the infrastructure running smoothly, protected, and current. Responsibilities cover:
Local technical assistance and upkeep: Support the site's applications and technologies, including desktops, laptops, servers, and printers.
Infrastructure administration: Help manage hardware/software inventories, cabling, racking, and network services.
IT security and standards: Follow organizational IT standards and implement hardware/software security procedures.
Preventive troubleshooting: Restore damaged files, take preventive measures, and support the maintenance of production and administrative applications.
Cross-team coordination: Work with Global IT Service Delivery to provide effective first-line assistance to every user.
The experience and qualities we seek:
Infrastructure expertise: Experience maintaining IT infrastructure, including HW/SW installation, backup systems, and inventory management.
Operating systems knowledge: Advanced understanding of MS Windows operating systems and standard services such as DHCP, DNS & WINS.
Networking knowledge: A solid grasp of data network technologies, IP telephony, and peripheral devices.
Software proficiency: High Level proficiency in Google Apps and Intermediate proficiency in Microsoft Office.
Language and communication skills: English fluency at C1 level and strong professional communication in international teams, together with native/fluent Albanian.
Working approach: A collaborative attitude, willingness to learn, and readiness for technical challenges, with a proactive, hands-on approach to daily ad-hoc IT problems and operational duties.
Introducing Transcom:
As a global customer experience specialist, Transcom delivers customer care, sales, technical support, and credit management through a broad network of contact centers and work-at-home agents. Its 30,000 specialists work across 90 offices in 29 countries, serving international brands from multiple industries in 33 languages. Transcom maintains a strong commitment to both its clients and its colleagues, fostering care, mutual encouragement, and the development of potential into practical skills.
Ready to take on this challenge? We would be pleased to meet you!
Forcontact specializes in omnichannel customer experience and operates in Albania, Croatia, Kosovo, Spain, and Switzerland. Forcontact has belonged to the Transcom Group since December 2022.
Transcom delivers CRM solutions across sectors such as telecommunications, e-commerce, travel, and financial services. Its rapidly expanding IT community offers the chance to join a global team where collaboration and innovation are valued.
Looking to begin an IT career in a dynamic workplace with strong support? If tackling technical problems and using the latest technologies appeals to you, Transcom provides an ideal starting point for your professional journey.
What YOU can expect:
Competitive pay: Earn an attractive salary while joining the Transcom family.
Organized onboarding: Build your career on a structured introduction supported by dedicated mentors and professional guidance.
An international workplace: Join a closely coordinated international team with flat organizational structures and an engaging working atmosphere.
Balance between work and personal life: Benefit from flexible working hours that accommodate your lifestyle.
Professional growth: Develop your potential into new capabilities through ongoing learning within a global technology community.
Up-to-date equipment: Access the tools and support needed to do your best work.
Join us as a Junior IT Service Delivery Technician!
This role places you at the core of the site's technical operations. In close cooperation with central IT teams, you will help keep the infrastructure running smoothly, protected, and current. Responsibilities cover:
Local technical assistance and upkeep: Support the site's applications and technologies, including desktops, laptops, servers, and printers.
Infrastructure administration: Help manage hardware/software inventories, cabling, racking, and network services.
IT security and standards: Follow organizational IT standards and implement hardware/software security procedures.
Preventive troubleshooting: Restore damaged files, take preventive measures, and support the maintenance of production and administrative applications.
Cross-team coordination: Work with Global IT Service Delivery to provide effective first-line assistance to every user.
The experience and qualities we seek:
Infrastructure expertise: Experience maintaining IT infrastructure, including HW/SW installation, backup systems, and inventory management.
Operating systems knowledge: Advanced understanding of MS Windows operating systems and standard services such as DHCP, DNS & WINS.
Networking knowledge: A solid grasp of data network technologies, IP telephony, and peripheral devices.
Software proficiency: High Level proficiency in Google Apps and Intermediate proficiency in Microsoft Office.
Language and communication skills: English fluency at C1 level and strong professional communication in international teams, together with native/fluent Albanian.
Working approach: A collaborative attitude, willingness to learn, and readiness for technical challenges, with a proactive, hands-on approach to daily ad-hoc IT problems and operational duties.
Introducing Transcom:
As a global customer experience specialist, Transcom delivers customer care, sales, technical support, and credit management through a broad network of contact centers and work-at-home agents. Its 30,000 specialists work across 90 offices in 29 countries, serving international brands from multiple industries in 33 languages. Transcom maintains a strong commitment to both its clients and its colleagues, fostering care, mutual encouragement, and the development of potential into practical skills.
Ready to take on this challenge? We would be pleased to meet you!
