Partnership & Alliance Manager
Biznes & MenaxhimTiranë, Durrës3 javë më parëFull Time
Overview
TELEPERFORMANCE ALBANIA, a global provider of contact center services operating at two Albanian locations in Tirana and Durres, is recruiting 2 Partnership & Alliance Manager professionals.
Responsibilities
Key duties:
Partner Onboarding & Setup
- Lead the operational onboarding of new partners by coordinating IT, business units, and partners to configure systems, access rights, and workflows.
- Define and implement KPIs, reporting methods, and performance dashboards for newly established partnerships.
- Coordinate early-stage training, enablement, and integration work for internal teams as well as partner teams.
Customer Deployment Planning & Prioritization
- Coordinate and prioritize the rollout of partner solutions for internal use and customer delivery.
- Follow deployment status, remove obstacles, and escalate matters whenever required.
- Collect input from customers and internal teams to strengthen subsequent deployments.
Product & Service Management
- Collaborate closely with the Product Management team to support seamless integration and lifecycle management of partner products and services across the organization.
- Confirm that partner solutions are consistent with enterprise architecture and business requirements.
Co-marketing & Business Development
- Create and carry out shared go-to-market plans with partners.
- Partner with the Product Marketing team to organize joint marketing campaigns, events, and promotional initiatives.
- Seek out and develop business growth opportunities with current and prospective partners.
Contractual Conditions Monitoring