Scrum Master
- Location: Pristina, Pristina, Kosovo
- Schedule: Full-time
- Contract type: Permanent
Company Description
Why Babble?
Babble operates as a growth-focused business centred on Customer Experience. As a trusted advisor in cloud-based technologies, the company helps organisations adopt solutions from leading global providers.
Its core areas of expertise include:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With a customer base in the thousands, Babble continues to expand its reach. Many existing clients currently use only one or two of its technologies, creating strong potential to introduce a broader range of market-leading solutions.
The company offers the opportunity to be part of an ambitious and fast-moving journey.
Job Description
Join Our Dynamic Team as a Scrum Master!
If you are enthusiastic about telecoms and perform well in a fast-moving, innovative setting, this opportunity may be a strong fit. Babble is focused on becoming its customers’ most trusted advisor for cloud-based technologies and is looking for capable professionals to strengthen its team.
What will you be doing?
Babble is hiring an experienced and driven Scrum Master to support Agile delivery across its Data and Technology teams. Based in Kosovo, this position is central to enabling Agile ways of working, strengthening team performance, clearing delivery obstacles, and promoting ongoing improvement.
The preferred candidate will bring experience from data, software development, digital transformation, or technology delivery teams, with a track record of helping teams produce high-quality results in a collaborative, high-speed environment.
This position also calls for strong stakeholder management, excellent facilitation ability, and a clear commitment to helping teams perform at a high level.
Accountabilities and Deliverables:
Agile Delivery Facilitation
- Lead Scrum ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Guide teams in Agile principles, Scrum methods, and techniques for continuous improvement.
- Help teams sustain a healthy delivery rhythm while meeting sprint commitments.
- Encourage Agile good practices and support a culture built on transparency, accountability, and collaboration.
- Strengthen the maturity of Agile adoption across teams, including estimation, use of DevOps, continuous improvement, collaboration, delivery cadence, and participation in Agile ceremonies.
Delivery Management
- Prepare, follow, and oversee sprint progress, team velocity, and delivery metrics.
- Detect, handle, and remove blockers that affect delivery effectiveness.
- Oversee team backlogs, including refinement, prioritisation, and backlog management, together with the SVP – Data & Technology and Team Leads.
- Make sure delivery risks, dependencies, and issues are identified and escalated in an appropriate way.
- Work in close partnership with technical leads, engineers, analysts, and product teams to support successful delivery results.
Stakeholder Engagement
- Share delivery updates with stakeholders in a clear and concise way.
- Align dependencies across teams and business stakeholders.
- Lead discussions that support alignment, decision-making, and resolution of problems.
- Build effective working relationships across Data, Technology, and Business functions.
Continuous Improvement
- Lead retrospectives and ensure that improvement actions are carried out and monitored.
- Use delivery insights and team metrics to spot opportunities for optimisation.
- Assist with the adoption of Agile tools and delivery governance standards.
- Promote a learning-focused culture that supports innovation and knowledge sharing.
Team Support & Coaching
- Coach team members on Agile practices and self-organisation.
- Create an inclusive and cooperative team atmosphere.
- Help new starters become familiar with team processes and delivery methodologies.
- Encourage accountability, ownership, and proactive problem-solving.
What else looks good for this role:
- Experience with ERP or finance systems, such as Acumatica or comparable accounting software.
- Familiarity with expenses management systems.
- Experience using online banking portals for supplier payments and payment verification.
Personal Characteristics
- Strong servant-leadership mindset.
- Excellent ability to build relationships and influence others.
- Collaborative and team-oriented approach.
- Resilience and adaptability in a changing environment.
- Strong problem-solving and critical-thinking capabilities.
- Passion for helping teams succeed and continuously improve.
Qualifications
Essential Skills & Experience
- Demonstrated experience as a Scrum Master or Agile Delivery professional.
- Strong knowledge of Scrum, Agile methodologies, and Agile delivery frameworks.
- Experience leading Agile ceremonies across cross-functional teams.
- Ability to identify and resolve delivery blockers and dependencies.
- Excellent communication, facilitation, and stakeholder management skills.
- Experience with Agile management tools such as Azure DevOps, Jira, or similar platforms.
- Strong organisational ability with the capacity to handle competing priorities.
- Ability to evaluate delivery metrics and use data to support improvement initiatives.
Desirable Skills & Experience
- Experience supporting data engineering, analytics, BI, data governance, data platform, or software development teams.
- Experience working in a cloud-based technology environment, preferably Azure.
- Understanding of data lifecycle management, data quality, data integration, or data products.
- Familiarity with DevOps practices, CI/CD pipelines, and modern software development approaches.
- Experience working within PRINCE2 Agile, SAFe, or scaled Agile environments.
- Professional Agile certifications such as:
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM I/II)
- SAFe Scrum Master (SSM)
- Previous experience working within distributed or offshore delivery teams.
Personal Attributes
- Strong servant-leadership mindset.
- Excellent relationship-building and influencing skills.
- Collaborative and team-oriented approach.
- Resilient and adaptable in a changing environment.
- Strong problem-solving and critical-thinking capabilities.
- Passionate about helping teams succeed and continuously improve.
Additional Information
Why work for Babble?
- Pension: Statutory pension provision
- Sick Leave: 20 days’ statutory sick pay
- Work Environment: Full‑time, office‑based role
- Parental Leave: Statutory maternity and paternity leave
The recruitment journey
The hiring process is intended to move quickly while ensuring the right person is selected. It begins with a screening call, followed by a Teams interview for shortlisted candidates, and depending on the role requirements, may also include a follow-up interview and competency testing.
Direct Candidates Only
Scrum Master
- Location: Pristina, Pristina, Kosovo
- Schedule: Full-time
- Contract type: Permanent
Company Description
Why Babble?
Babble operates as a growth-focused business centred on Customer Experience. As a trusted advisor in cloud-based technologies, the company helps organisations adopt solutions from leading global providers.
Its core areas of expertise include:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With a customer base in the thousands, Babble continues to expand its reach. Many existing clients currently use only one or two of its technologies, creating strong potential to introduce a broader range of market-leading solutions.
The company offers the opportunity to be part of an ambitious and fast-moving journey.
Job Description
Join Our Dynamic Team as a Scrum Master!
If you are enthusiastic about telecoms and perform well in a fast-moving, innovative setting, this opportunity may be a strong fit. Babble is focused on becoming its customers’ most trusted advisor for cloud-based technologies and is looking for capable professionals to strengthen its team.
What will you be doing?
Babble is hiring an experienced and driven Scrum Master to support Agile delivery across its Data and Technology teams. Based in Kosovo, this position is central to enabling Agile ways of working, strengthening team performance, clearing delivery obstacles, and promoting ongoing improvement.
The preferred candidate will bring experience from data, software development, digital transformation, or technology delivery teams, with a track record of helping teams produce high-quality results in a collaborative, high-speed environment.
This position also calls for strong stakeholder management, excellent facilitation ability, and a clear commitment to helping teams perform at a high level.
Accountabilities and Deliverables:
Agile Delivery Facilitation
- Lead Scrum ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Guide teams in Agile principles, Scrum methods, and techniques for continuous improvement.
- Help teams sustain a healthy delivery rhythm while meeting sprint commitments.
- Encourage Agile good practices and support a culture built on transparency, accountability, and collaboration.
- Strengthen the maturity of Agile adoption across teams, including estimation, use of DevOps, continuous improvement, collaboration, delivery cadence, and participation in Agile ceremonies.
Delivery Management
- Prepare, follow, and oversee sprint progress, team velocity, and delivery metrics.
- Detect, handle, and remove blockers that affect delivery effectiveness.
- Oversee team backlogs, including refinement, prioritisation, and backlog management, together with the SVP – Data & Technology and Team Leads.
- Make sure delivery risks, dependencies, and issues are identified and escalated in an appropriate way.
- Work in close partnership with technical leads, engineers, analysts, and product teams to support successful delivery results.
Stakeholder Engagement
- Share delivery updates with stakeholders in a clear and concise way.
- Align dependencies across teams and business stakeholders.
- Lead discussions that support alignment, decision-making, and resolution of problems.
- Build effective working relationships across Data, Technology, and Business functions.
Continuous Improvement
- Lead retrospectives and ensure that improvement actions are carried out and monitored.
- Use delivery insights and team metrics to spot opportunities for optimisation.
- Assist with the adoption of Agile tools and delivery governance standards.
- Promote a learning-focused culture that supports innovation and knowledge sharing.
Team Support & Coaching
- Coach team members on Agile practices and self-organisation.
- Create an inclusive and cooperative team atmosphere.
- Help new starters become familiar with team processes and delivery methodologies.
- Encourage accountability, ownership, and proactive problem-solving.
What else looks good for this role:
- Experience with ERP or finance systems, such as Acumatica or comparable accounting software.
- Familiarity with expenses management systems.
- Experience using online banking portals for supplier payments and payment verification.
Personal Characteristics
- Strong servant-leadership mindset.
- Excellent ability to build relationships and influence others.
- Collaborative and team-oriented approach.
- Resilience and adaptability in a changing environment.
- Strong problem-solving and critical-thinking capabilities.
- Passion for helping teams succeed and continuously improve.
Qualifications
Essential Skills & Experience
- Demonstrated experience as a Scrum Master or Agile Delivery professional.
- Strong knowledge of Scrum, Agile methodologies, and Agile delivery frameworks.
- Experience leading Agile ceremonies across cross-functional teams.
- Ability to identify and resolve delivery blockers and dependencies.
- Excellent communication, facilitation, and stakeholder management skills.
- Experience with Agile management tools such as Azure DevOps, Jira, or similar platforms.
- Strong organisational ability with the capacity to handle competing priorities.
- Ability to evaluate delivery metrics and use data to support improvement initiatives.
Desirable Skills & Experience
- Experience supporting data engineering, analytics, BI, data governance, data platform, or software development teams.
- Experience working in a cloud-based technology environment, preferably Azure.
- Understanding of data lifecycle management, data quality, data integration, or data products.
- Familiarity with DevOps practices, CI/CD pipelines, and modern software development approaches.
- Experience working within PRINCE2 Agile, SAFe, or scaled Agile environments.
- Professional Agile certifications such as:
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM I/II)
- SAFe Scrum Master (SSM)
- Previous experience working within distributed or offshore delivery teams.
Personal Attributes
- Strong servant-leadership mindset.
- Excellent relationship-building and influencing skills.
- Collaborative and team-oriented approach.
- Resilient and adaptable in a changing environment.
- Strong problem-solving and critical-thinking capabilities.
- Passionate about helping teams succeed and continuously improve.
Additional Information
Why work for Babble?
- Pension: Statutory pension provision
- Sick Leave: 20 days’ statutory sick pay
- Work Environment: Full‑time, office‑based role
- Parental Leave: Statutory maternity and paternity leave
The recruitment journey
The hiring process is intended to move quickly while ensuring the right person is selected. It begins with a screening call, followed by a Teams interview for shortlisted candidates, and depending on the role requirements, may also include a follow-up interview and competency testing.
Direct Candidates Only
