Location: Home Office / Remote

Employment Type: Full-Time

Teleperformance, the largest customer service company worldwide, is hiring for its client a Customer Support Engineer. The role offers the chance to work in an innovative international setting, assist customers, and support advanced technology solutions.

Your Responsibilities

• Handle customer questions and technical problems promptly and professionally.
• Deliver assistance through email, telephone, video calls, and support platforms.
• Examine, diagnose, and record issues reported by customers.
• Work with internal teams on resolving more complex technical matters.
• Share feedback and suggestions to help improve products and services.
• Establish and sustain strong client relationships by delivering outstanding service.
• Expand technical expertise continuously and attend training on emerging technologies and solutions.

Candidate Profile

• Bachelor’s degree in Computer Science or a related discipline.
• Background in customer support, technical support, or a client-facing IT position.
• Experience operating in IT and software settings.
• Knowledge of customer-support tools, ticketing systems, and troubleshooting procedures.
• Strong analytical thinking and problem-solving capabilities.
• Excellent interpersonal and communication abilities.
• Capacity to communicate technical topics clearly to both technical and non-technical audiences.
• A proactive attitude and eagerness to learn new technologies.
• Very good English language skills; German is an advantage.

Personal Competencies

• Strong organizational skills and sense of responsibility.
• Effective ability to collaborate within a team.
• An agile approach and readiness to adapt.
• A positive, customer-focused mindset.
• Ability to handle several priorities efficiently.

Reasons to Join

• A fully remote, home-office-based role.
• Work within a highly innovative international environment.
• The opportunity to build expertise in modern technologies and digital solutions.
• Ongoing learning and professional-development prospects.
• A cooperative and supportive team environment.

Only shortlisted candidates will be contacted.

Location: Home Office / Remote

Employment Type: Full-Time

Teleperformance, the largest customer service company worldwide, is hiring for its client a Customer Support Engineer. The role offers the chance to work in an innovative international setting, assist customers, and support advanced technology solutions.

Your Responsibilities

• Handle customer questions and technical problems promptly and professionally.
• Deliver assistance through email, telephone, video calls, and support platforms.
• Examine, diagnose, and record issues reported by customers.
• Work with internal teams on resolving more complex technical matters.
• Share feedback and suggestions to help improve products and services.
• Establish and sustain strong client relationships by delivering outstanding service.
• Expand technical expertise continuously and attend training on emerging technologies and solutions.

Candidate Profile

• Bachelor’s degree in Computer Science or a related discipline.
• Background in customer support, technical support, or a client-facing IT position.
• Experience operating in IT and software settings.
• Knowledge of customer-support tools, ticketing systems, and troubleshooting procedures.
• Strong analytical thinking and problem-solving capabilities.
• Excellent interpersonal and communication abilities.
• Capacity to communicate technical topics clearly to both technical and non-technical audiences.
• A proactive attitude and eagerness to learn new technologies.
• Very good English language skills; German is an advantage.

Personal Competencies

• Strong organizational skills and sense of responsibility.
• Effective ability to collaborate within a team.
• An agile approach and readiness to adapt.
• A positive, customer-focused mindset.
• Ability to handle several priorities efficiently.

Reasons to Join

• A fully remote, home-office-based role.
• Work within a highly innovative international environment.
• The opportunity to build expertise in modern technologies and digital solutions.
• Ongoing learning and professional-development prospects.
• A cooperative and supportive team environment.

Only shortlisted candidates will be contacted.