Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front-runner in innovative banking solutions in Albania.
BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
We are seeking to welcome a qualified and dynamic Personal Banker (Band 3T) at Tirana Area Region reporting directly to the Branch Manager.
Overall Job Definition
The Personal Banker provides high-quality service in compliance with the established procedures of the Bank, by identifying analyzing and handling the customer needs professionally, converting them into sales and achieve the individual targets and branch objectives.
Main Responsibilities:
- Is responsible to develop business with Retail customers in line with individual and branch objectives;
- Is responsible for the management of his loan portfolio through its continuous growth with new loans and the successful management of non-performing loans, in line with individual and branch objectives;
- Is responsible for the management of his deposit portfolio through its continuous growth with new deposits and the successful management of existing deposits, in line with individual and branch objectives;
- Is responsible for achieving the targets on monthly/yearly basis;
- Proactively attracts new clients and manages the relationship with retail customers in terms of sales activity for loans, deposits, current accounts, fund transfers, debit and credit cards, e-banking, mobile banking and all other existing or new products and services offered to clients.
- Proactively engages in cross selling products and services of the bank;
- Takes initiatives in proactively engaging with existing customers and prospects by providing needs-based assessments to identify immediate / future opportunities or needs and thus grow business volumes.
- Works in a team to proactively convert referred clients into successful sales;
- Performs all necessary and required operational duties in the bank’s systems with clients accounts, deposits, internal/domestic/international transfers, debit cards, credit cards, playlists from payroll companies, and any other operational activity as per area of competence or as required by the supervisor.
- Ensures accuracy in inputting, updating and maintaining customers’ data in bank’s systems.
- Is responsible for the maintenance and archiving of all documents as per the respective procedure
- Is responsible for the replenishment of ATM and supports the Assistant Branch Manager in its reconciliation.
- Delivers in time and with the required quality all periodic/ad-hoc reports.
- Ensures full compliance with all legal and regulatory requirements, whether internal (Bank’s Codes, Manuals, Regulations, Policies, Procedures, Memos, Guidelines etc.) or external from regulatory bodies such as Bank of Albania, AMF, ASD, DPPPP etc. (Laws, Bylaws, Regulations, Policies, Memos, Guidelines, etc.)
- Substitutes tellers and/or other positions in the branch, as requested by the Supervisor
- Any other duty that is delegated by the Supervisor.
Requirements
Competencies / Skills:
- High degree of responsibility and orientation toward customer needs and sales.
- Excellent communication and negotiation skills with outstanding sales skills.
- Strong credit judgment and analytical skills with creative and flexible thinking.
- Ability to work under pressure and meet deadlines;
- Willingness to work in team & to support colleagues;
- Perfect knowledge of the English language in written and spoken;
- Perfect knowledge of Microsoft Office programs;
Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front-runner in innovative banking solutions in Albania.
BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.
We are seeking to welcome a qualified and dynamic Personal Banker (Band 3T) at Tirana Area Region reporting directly to the Branch Manager.
Overall Job Definition
The Personal Banker provides high-quality service in compliance with the established procedures of the Bank, by identifying analyzing and handling the customer needs professionally, converting them into sales and achieve the individual targets and branch objectives.
Main Responsibilities:
- Is responsible to develop business with Retail customers in line with individual and branch objectives;
- Is responsible for the management of his loan portfolio through its continuous growth with new loans and the successful management of non-performing loans, in line with individual and branch objectives;
- Is responsible for the management of his deposit portfolio through its continuous growth with new deposits and the successful management of existing deposits, in line with individual and branch objectives;
- Is responsible for achieving the targets on monthly/yearly basis;
- Proactively attracts new clients and manages the relationship with retail customers in terms of sales activity for loans, deposits, current accounts, fund transfers, debit and credit cards, e-banking, mobile banking and all other existing or new products and services offered to clients.
- Proactively engages in cross selling products and services of the bank;
- Takes initiatives in proactively engaging with existing customers and prospects by providing needs-based assessments to identify immediate / future opportunities or needs and thus grow business volumes.
- Works in a team to proactively convert referred clients into successful sales;
- Performs all necessary and required operational duties in the bank’s systems with clients accounts, deposits, internal/domestic/international transfers, debit cards, credit cards, playlists from payroll companies, and any other operational activity as per area of competence or as required by the supervisor.
- Ensures accuracy in inputting, updating and maintaining customers’ data in bank’s systems.
- Is responsible for the maintenance and archiving of all documents as per the respective procedure
- Is responsible for the replenishment of ATM and supports the Assistant Branch Manager in its reconciliation.
- Delivers in time and with the required quality all periodic/ad-hoc reports.
- Ensures full compliance with all legal and regulatory requirements, whether internal (Bank’s Codes, Manuals, Regulations, Policies, Procedures, Memos, Guidelines etc.) or external from regulatory bodies such as Bank of Albania, AMF, ASD, DPPPP etc. (Laws, Bylaws, Regulations, Policies, Memos, Guidelines, etc.)
- Substitutes tellers and/or other positions in the branch, as requested by the Supervisor
- Any other duty that is delegated by the Supervisor.
Requirements
Competencies / Skills:
- High degree of responsibility and orientation toward customer needs and sales.
- Excellent communication and negotiation skills with outstanding sales skills.
- Strong credit judgment and analytical skills with creative and flexible thinking.
- Ability to work under pressure and meet deadlines;
- Willingness to work in team & to support colleagues;
- Perfect knowledge of the English language in written and spoken;
- Perfect knowledge of Microsoft Office programs;
