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Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers.

Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.

Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a qualified Early Collector to join our Retail Recoveries Department reporting directly to the Head of Retail Recoveries Department.

Overall Job Definition

Contacting delay customers from 10 days in delay and above, aiming to collect as many non performing loans as possible.

Main responsibilities:

1. Performing phone calls (Over 200 actions per day) to clients in delay from  10-60 days (Bucket 1-2-3)
2. Registering communication with customers in the Collection System “FaciliLegal”
3. Correspondence via email with branches regarding the monitoring of late customers
4. Notifying branches on  credit card overdue for customers with a positive account balance
5. Notifying branches or third parties on Credit Card overdue information when needed
6. Correspondence via email with branches on updating contact information for client
7. Notification to branches on payment to loans in different account
8. Performing phone calls as per branch request
9. Any other duty that is delegated to the employee by the supervisor

Requirements

Profile competences:

1. Complete knowledge of Equation and Collection System
2. Must understand the basic concepts of banking, loans, credit cards, overdraft, customer service.
3. Professional communication skills.
4. Persuasion Skills
5. Write appropriately in a professional language to branches;
6. Fluent knowledge of English

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers.

Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America.

Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a qualified Early Collector to join our Retail Recoveries Department reporting directly to the Head of Retail Recoveries Department.

Overall Job Definition

Contacting delay customers from 10 days in delay and above, aiming to collect as many non performing loans as possible.

Main responsibilities:

1. Performing phone calls (Over 200 actions per day) to clients in delay from  10-60 days (Bucket 1-2-3)
2. Registering communication with customers in the Collection System “FaciliLegal”
3. Correspondence via email with branches regarding the monitoring of late customers
4. Notifying branches on  credit card overdue for customers with a positive account balance
5. Notifying branches or third parties on Credit Card overdue information when needed
6. Correspondence via email with branches on updating contact information for client
7. Notification to branches on payment to loans in different account
8. Performing phone calls as per branch request
9. Any other duty that is delegated to the employee by the supervisor

Requirements

Profile competences:

1. Complete knowledge of Equation and Collection System
2. Must understand the basic concepts of banking, loans, credit cards, overdraft, customer service.
3. Professional communication skills.
4. Persuasion Skills
5. Write appropriately in a professional language to branches;
6. Fluent knowledge of English