VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a strong analytical thinker with the ability to prioritize, multitask, and focus on detail to join our Librazhd Branch, as the Branch Manager, Band 4 reporting directly to the District Business Development Manager.

Overall Job Definition

The Branch Manager shall be responsible for the management of business development activity in branch, as well as staff development in order to achieve the qualitative and quantitative set targets and improve customer service quality towards bank’s clients.

Main Responsibilities:

Business development and management

• Develops and implements action plans for the Branch so that business objectives and key performance indicators are achieved in compliance with procedures in force;
• Responsible for implementing sales management process assuring that the SFE techniques are applied at required standards and sales target are achieved;
• Continuously improves customer service quality offered in branch too deliver an optimal customer experience in compliance with policies, procedures and systems in place;
• Ensures on a daily basis a proper branch appearance according to required standards
• Performs the AML/CFT officer responsibilities in branch level and supports compliance department in regards to regulatory guidelines.
• Responsible for the compliance with the data protection policy in force through awareness-raising, monitoring and advising branch staff on their responsibilities and obligations;

VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a strong analytical thinker with the ability to prioritize, multitask, and focus on detail to join our Librazhd Branch, as the Branch Manager, Band 4 reporting directly to the District Business Development Manager.

Overall Job Definition

The Branch Manager shall be responsible for the management of business development activity in branch, as well as staff development in order to achieve the qualitative and quantitative set targets and improve customer service quality towards bank’s clients.

Main Responsibilities:

Business development and management

• Develops and implements action plans for the Branch so that business objectives and key performance indicators are achieved in compliance with procedures in force;
• Responsible for implementing sales management process assuring that the SFE techniques are applied at required standards and sales target are achieved;
• Continuously improves customer service quality offered in branch too deliver an optimal customer experience in compliance with policies, procedures and systems in place;
• Ensures on a daily basis a proper branch appearance according to required standards
• Performs the AML/CFT officer responsibilities in branch level and supports compliance department in regards to regulatory guidelines.
• Responsible for the compliance with the data protection policy in force through awareness-raising, monitoring and advising branch staff on their responsibilities and obligations;