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Overview

TELEPERFORMANCE ALBANIA, a global leader in contact-center services with two Albanian locations in Tirana and Durres, is recruiting 2 Partnership & Alliance Manager professionals.

Responsibilities

Core duties

Partner onboarding and configuration

• Manage the operational onboarding of new partners by coordinating IT, business units, and partners to configure systems, access rights, and processes.
• Define and implement KPIs, reporting processes, and performance dashboards for newly formed partnerships.
• Coordinate early-stage training, enablement, and integration for internal teams and partner teams.

Customer deployment planning and prioritization

• Organize and rank the rollout of partner solutions for internal use and customer delivery.
• Follow deployment status, remove obstacles, and raise issues when necessary.
• Collect input from customers and internal teams to enhance subsequent deployments.

Product and service management

• Partner with the Product Management team to support seamless integration and lifecycle oversight of partner products and services across the organization.
• Make sure partner offerings are consistent with enterprise architecture and business requirements.

Co-marketing and business development

• Create and deliver shared go-to-market plans together with partners.
• Collaborate with the Product Marketing team on joint marketing campaigns, events, and promotional initiatives.
• Seek and develop business-growth opportunities with both current and prospective partners.

Monitoring contractual terms

• Verify adherence to the contractual terms and conditions governing every partnership.
• Monitor major contract milestones, deliverables, and renewal deadlines.
• Resolve departures from partnership agreements and confirm that both sides fulfil every contractual commitment.

Monitoring financial and contractual conditions

• Review the financial results of partnerships and alliances to ensure value delivery and ROI.
• Track and report costs, revenues, and financial KPIs connected to partnerships.
• Detect and address financial risks or inconsistencies within partnership agreements.

Qualifications

Qualifications:

Education

• An MBA or master’s degree in technology management, or an equivalent qualification, is preferred.
• English language proficiency at B2 level or higher.

Professional experience

• At least 5 years of progressively responsible experience in partnership, alliance, or business-relationship management.
• Experience operating in complex matrix organizations and multi-vendor ecosystems.

Technical competencies

• Advanced skills in MSOffice, including MS Teams, Outlook, Word, Excel, and PowerPoint.
• Experience creating strategic technology plans and roadmaps, including business capability planning.

Interpersonal skills

• Excellent written and spoken communication skills, including the ability to influence executive stakeholders.
• Strong negotiation abilities, stakeholder-management skills, and commercial awareness.
• Critical-thinking ability to identify and explain patterns and relationships through systematic analysis of facts and trends.
• Excellent organizational capability.
• Strong cross-functional consulting skills.
• Proven ability to facilitate meetings in a collaborative, team-focused setting.
• Self-driven and action-oriented, with greater focus on execution than reflection.
• Open-minded approach.

Overview

TELEPERFORMANCE ALBANIA, a global leader in contact-center services with two Albanian locations in Tirana and Durres, is recruiting 2 Partnership & Alliance Manager professionals.

Responsibilities

Core duties

Partner onboarding and configuration

• Manage the operational onboarding of new partners by coordinating IT, business units, and partners to configure systems, access rights, and processes.
• Define and implement KPIs, reporting processes, and performance dashboards for newly formed partnerships.
• Coordinate early-stage training, enablement, and integration for internal teams and partner teams.

Customer deployment planning and prioritization

• Organize and rank the rollout of partner solutions for internal use and customer delivery.
• Follow deployment status, remove obstacles, and raise issues when necessary.
• Collect input from customers and internal teams to enhance subsequent deployments.

Product and service management

• Partner with the Product Management team to support seamless integration and lifecycle oversight of partner products and services across the organization.
• Make sure partner offerings are consistent with enterprise architecture and business requirements.

Co-marketing and business development

• Create and deliver shared go-to-market plans together with partners.
• Collaborate with the Product Marketing team on joint marketing campaigns, events, and promotional initiatives.
• Seek and develop business-growth opportunities with both current and prospective partners.

Monitoring contractual terms

• Verify adherence to the contractual terms and conditions governing every partnership.
• Monitor major contract milestones, deliverables, and renewal deadlines.
• Resolve departures from partnership agreements and confirm that both sides fulfil every contractual commitment.

Monitoring financial and contractual conditions

• Review the financial results of partnerships and alliances to ensure value delivery and ROI.
• Track and report costs, revenues, and financial KPIs connected to partnerships.
• Detect and address financial risks or inconsistencies within partnership agreements.

Qualifications

Qualifications:

Education

• An MBA or master’s degree in technology management, or an equivalent qualification, is preferred.
• English language proficiency at B2 level or higher.

Professional experience

• At least 5 years of progressively responsible experience in partnership, alliance, or business-relationship management.
• Experience operating in complex matrix organizations and multi-vendor ecosystems.

Technical competencies

• Advanced skills in MSOffice, including MS Teams, Outlook, Word, Excel, and PowerPoint.
• Experience creating strategic technology plans and roadmaps, including business capability planning.

Interpersonal skills

• Excellent written and spoken communication skills, including the ability to influence executive stakeholders.
• Strong negotiation abilities, stakeholder-management skills, and commercial awareness.
• Critical-thinking ability to identify and explain patterns and relationships through systematic analysis of facts and trends.
• Excellent organizational capability.
• Strong cross-functional consulting skills.
• Proven ability to facilitate meetings in a collaborative, team-focused setting.
• Self-driven and action-oriented, with greater focus on execution than reflection.
• Open-minded approach.