The Role
Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
- 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success
- Excellent verbal and written English communication skills
- Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues
- Proficiency with Google Workspace tools would be ideal
- Proven ability to quickly learn and adapt to new browser-based systems
- Ability to remain calm and composed during high-pressure situations
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one - we invest in your success from the start with fully paid on-the-job training
- Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
- Learning & Development program - because your skills should keep growing long after onboarding
- Referral program - help us grow the team and get rewarded for it
- Wellbeing program - a dedicated wellness stipend for your physical and mental health
- Competitive salary - plus night hour supplements and extra payments
- A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package
The Role
Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
- 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success
- Excellent verbal and written English communication skills
- Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues
- Proficiency with Google Workspace tools would be ideal
- Proven ability to quickly learn and adapt to new browser-based systems
- Ability to remain calm and composed during high-pressure situations
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
- Paid training from day one - we invest in your success from the start with fully paid on-the-job training
- Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
- Learning & Development program - because your skills should keep growing long after onboarding
- Referral program - help us grow the team and get rewarded for it
- Wellbeing program - a dedicated wellness stipend for your physical and mental health
- Competitive salary - plus night hour supplements and extra payments
- A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package
