Account Management Team Lead
Account Manager Team Lead
Ilir Sela founded Slice on the idea that local pizzerias should access the same benefits as large franchises while retaining their independence. Beginning with his family’s pizzerias, the company now supports tens of thousands of restaurants through technology, services, and shared capabilities that help owners serve digitally focused customers and create sustainable businesses. As Slice expands, it is seeking additional talent to advance this mission.
The Challenge
Provide small business owners with a leading commerce-enablement solution designed for local, independent pizzerias.
The Position
This position manages a group of key account managers who use the full Slice platform to support shops that are essential to the business. You will contribute directly to your team’s development and results, as well as to the success of their shop partners and Slice. The preferred candidate has substantial leadership knowledge, can cultivate long-term client relationships, and has a demonstrated ability to resolve issues.
The Team
Account Management is central to the organization, advocating for Slice’s relationships with key accounts and delivering an outstanding experience for these customers. Team members are located across Macedonia and various North American sites. This position reports to the Head of Account Management.
This is a full-time, on-site role with working hours from 4pm to 12am, Monday-Friday.
Main Responsibilities
- Supervise a team of Account Managers.
- Oversee a limited portfolio of Key Accounts.
- Address escalations, cancellations, and customer complaints.
- Make sure shop partners receive prompt, proactive, solution-focused assistance that surpasses expectations.
- Collaborate with functions across Slice so that the shop success checklist is implemented for every Key Account.
- Collect feedback while monitoring and assisting both internal and external stakeholders.
- Support the creation of a forward-looking, performance-oriented, Slice-first culture within Account Management.
The Ideal Profile
Slice seeks ambitious, results-oriented, customer-focused leaders who are motivated to manage people and deliver high-quality solutions for independent pizzerias.
The role requires the following core capabilities:
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment; restaurant or hospitality industry experience is highly preferred.
- A consistent record of strong individual results.
- Demonstrated experience managing complex, high-value accounts with emphasis on retention and growth.
- Proven capacity to manage customer complaints, escalations, and high-risk circumstances calmly and clearly.
- Experience mentoring colleagues, leading projects, sharing best practices, and acting as a reliable contact for team support and direction.
- Strong analytical skills, including the ability to interpret complex data sets and turn insights into practical strategies that improve performance metrics.
- Knowledge of the Slice platform, products, and customer base.
- Excellent interpersonal, communication, and negotiation abilities.
- Working knowledge of Salesforce, Slack, Excel, and other account management tools.
- A strategic approach combined with strong analytical and problem-solving abilities.
- A team-oriented attitude, enjoyment of collaborative work, and a positive mindset.
- Fluency in multiple languages is strongly advantageous.
Additional Benefits
A role at Slice is more than employment: it is an environment where professional development is actively supported.
- Paid training from day one - fully compensated on-the-job training is provided from the beginning to support your success.
- Real career growth - defined advancement opportunities within the team and across the organization, supported by close guidance from team leads and trainers.
- Learning & Development program - continued skill development beyond onboarding.
- Referral program - receive rewards for helping expand the team.
- Wellbeing program - a dedicated wellness stipend supporting physical and mental health.
- Competitive salary - accompanied by night-hour supplements and additional payments.
- A team that enjoys having fun - ping pong tournaments, Pizza Fridays, and summer parties are included in the experience.
The Hiring Process
Below is an overview of the anticipated interview stages. Slice aims to follow this process closely, though it may change.
- Application submission.
- A 30 minute video call with a recruiter.
- A 30 minute video call with Account Manager Team Leads.
- Final Interview.
- Offer.
Account Management Team Lead
Account Manager Team Lead
Ilir Sela founded Slice on the idea that local pizzerias should access the same benefits as large franchises while retaining their independence. Beginning with his family’s pizzerias, the company now supports tens of thousands of restaurants through technology, services, and shared capabilities that help owners serve digitally focused customers and create sustainable businesses. As Slice expands, it is seeking additional talent to advance this mission.
The Challenge
Provide small business owners with a leading commerce-enablement solution designed for local, independent pizzerias.
The Position
This position manages a group of key account managers who use the full Slice platform to support shops that are essential to the business. You will contribute directly to your team’s development and results, as well as to the success of their shop partners and Slice. The preferred candidate has substantial leadership knowledge, can cultivate long-term client relationships, and has a demonstrated ability to resolve issues.
The Team
Account Management is central to the organization, advocating for Slice’s relationships with key accounts and delivering an outstanding experience for these customers. Team members are located across Macedonia and various North American sites. This position reports to the Head of Account Management.
This is a full-time, on-site role with working hours from 4pm to 12am, Monday-Friday.
Main Responsibilities
- Supervise a team of Account Managers.
- Oversee a limited portfolio of Key Accounts.
- Address escalations, cancellations, and customer complaints.
- Make sure shop partners receive prompt, proactive, solution-focused assistance that surpasses expectations.
- Collaborate with functions across Slice so that the shop success checklist is implemented for every Key Account.
- Collect feedback while monitoring and assisting both internal and external stakeholders.
- Support the creation of a forward-looking, performance-oriented, Slice-first culture within Account Management.
The Ideal Profile
Slice seeks ambitious, results-oriented, customer-focused leaders who are motivated to manage people and deliver high-quality solutions for independent pizzerias.
The role requires the following core capabilities:
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment; restaurant or hospitality industry experience is highly preferred.
- A consistent record of strong individual results.
- Demonstrated experience managing complex, high-value accounts with emphasis on retention and growth.
- Proven capacity to manage customer complaints, escalations, and high-risk circumstances calmly and clearly.
- Experience mentoring colleagues, leading projects, sharing best practices, and acting as a reliable contact for team support and direction.
- Strong analytical skills, including the ability to interpret complex data sets and turn insights into practical strategies that improve performance metrics.
- Knowledge of the Slice platform, products, and customer base.
- Excellent interpersonal, communication, and negotiation abilities.
- Working knowledge of Salesforce, Slack, Excel, and other account management tools.
- A strategic approach combined with strong analytical and problem-solving abilities.
- A team-oriented attitude, enjoyment of collaborative work, and a positive mindset.
- Fluency in multiple languages is strongly advantageous.
Additional Benefits
A role at Slice is more than employment: it is an environment where professional development is actively supported.
- Paid training from day one - fully compensated on-the-job training is provided from the beginning to support your success.
- Real career growth - defined advancement opportunities within the team and across the organization, supported by close guidance from team leads and trainers.
- Learning & Development program - continued skill development beyond onboarding.
- Referral program - receive rewards for helping expand the team.
- Wellbeing program - a dedicated wellness stipend supporting physical and mental health.
- Competitive salary - accompanied by night-hour supplements and additional payments.
- A team that enjoys having fun - ping pong tournaments, Pizza Fridays, and summer parties are included in the experience.
The Hiring Process
Below is an overview of the anticipated interview stages. Slice aims to follow this process closely, though it may change.
- Application submission.
- A 30 minute video call with a recruiter.
- A 30 minute video call with Account Manager Team Leads.
- Final Interview.
- Offer.
