E-Commerce Manager-Neptun Albania
ShitjeTiranë1 javë më parëFull Time
Description
Neptun is a leading consumer electronics and home appliances retailer within BALFIN Group. Founded in 1993, it has established strong relationships with internationally recognised technology brands and, as an authorized reseller, provides more than 7,500 products. Alongside its 31 physical stores, Neptun has helped pioneer e-commerce in Albania. Its operations also extend to North Macedonia (since 1998) and Kosovo (since 2007).
BALFIN Group ranks among the most successful investment groups in the Western Balkans. Founded in 1993, it now has operations in Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its investments cover banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. Employing approximately 5,500 professionals, BALFIN Group maintains steady growth through business ethics, financial stability, innovation, and sustained support for communities through Mane Foundation.
Job position: E-Commerce Manager
Department: E - Commerce Department
Location: Tirana
The E-Commerce Manager holds responsibility for the full range of e-commerce operations. Working with commercial, sales, information technology/web development, and operations teams, the manager oversees channel development strategies and web design and infrastructure needs to deliver the e-commerce business strategy. The role requires flexibility, awareness of changing market trends, and the ability to conduct market research and adapt working practices accordingly. A central responsibility is contributing to the E-commerce strategy alongside the CEO and the Company's Commercial and Marketing Director.
Responsibilities
- Define and implement the Company's E-commerce vision and strategy in line with its objectives.
- Coordinate all e-commerce functions, including order status, shipping, and customer support, while using insights into shopping trends to guide product selection and identify gaps in the range.
- Work with Marketing on promotional campaigns, recommend web commerce marketing activities, and create web shop content to increase sales, improve quality, and strengthen traffic acquisition.
- Identify, propose, and assess new e-commerce opportunities that support long-term growth and potential expansion into additional products and categories.
- Prepare the content calendar and supervise website uploads and the development of landing pages.
- Supervise or directly run digital marketing channels, including PPC, SEO, Display, affiliates, email marketing, and social media.
- Make sure all promotions are live online, including discounts, promotional offers, and newly introduced products.