Sherbim ndaj KlientitPrishtinë5 ditë më parëFull Time
About Fresha:
Fresha is the world’s leading marketplace and software platform for the beauty and wellness industry. Backed by world-class tech investors, we are the AI-powered operating system connecting and powering everything from salons and barbers to spas, medspas, fitness studios, and health practices.
We power 140,000+ businesses and 450,000+ beauty professionals globally, processing over 1 billion appointments to date. Headquartered in London, our team has scaled across 20 regional hubs worldwide. We are expanding fast, building industry-defining AI features, and transforming how self-care businesses run globally.
Role Overview / Purpose:
Customer Experience Specialist (Night Shift) | Fully Remote | Shift: 12:00 AM – 8:00 AM | €1,250 gross per month | Start Date: November 1st
Given our exciting and progressive growth plans, we are looking for an exceptional Customer Experience Specialist to join our global business. Reporting directly to the CX Team Lead and working closely with Fresha clients, you will be responsible for handling support tickets and communicating with partners primarily through email (with potential expansion into voice, live chat, social media, WhatsApp, and SMS). This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and wants to make a meaningful impact.
What You'll Do:
- Delight Our Partners: Resolve support tickets across multiple channels via HubSpot, taking a consultative approach to help partners get the most from Fresha and drive retention.
- Root-Cause Problem Solving: Identify underlying issues, find creative solutions, and proactively flag recurring bugs, trends, and product feedback to Team Leads and Product teams.
- Testing & Investigation: Proactively replicate and troubleshoot partner issues within your own dedicated test account before delivering solutions.