• Punët
• Rreth nesh
• Për punëdhënësit

What You'll Do:

• Delight Our Partners: Resolve support tickets across multiple channels via HubSpot, taking a consultative approach to help partners get the most from Fresha and drive retention.
• Root-Cause Problem Solving: Identify underlying issues, find creative solutions, and proactively flag recurring bugs, trends, and product feedback to Team Leads and Product teams.
• Testing & Investigation: Proactively replicate and troubleshoot partner issues within your own dedicated test account before delivering solutions.
• Drive High Performance: Consistently exceed KPIs, maintain deep product knowledge, support team targets, and elevate standards within the CX organization.
• Ongoing Learning & Development: Actively engage in QA and coaching sessions, stay ahead of new product launches, and continually build your platform expertise.

What We're Looking For:

• Curiosity & Problem Solving: A natural troubleshooting mindset that gets to the root cause of issues and delivers exceptional, creative solutions.
• Technical Mindset: Comfort navigating, testing, and explaining a complex, multifaceted software platform.
• Communication Skills: Excellent written and spoken English skills to deliver high-quality partner support.
• Operational Agility & Adaptability: Ability to work at pace in a fast-evolving product environment and comfort learning through hands-on testing and ambiguity.
• Feedback & Growth Mindset: A proactive, enthusiastic attitude with a strong desire to receive, apply, and grow from ongoing feedback.

Your Opportunity at Fresha

This isn’t just a support role - it’s an opportunity to directly shape the customer experience of one of the world's fastest-growing tech platforms!

• Global Impact: Be the front line of support for 140,000+ businesses and thousands of professionals across the globe.
• Career Growth: Clear progression opportunities within a structured, scaling CX framework.
• Collaborative Culture: Work alongside high-performing CX colleagues, Tribe Leads, and product teams dedicated to continuous improvement.

Benefits & Culture:

• Prime Location: Work from our office at Prime Residence Pejton, Rruga Ukshin Hoti, Pristina 10000.
• Financial & Pension: Pension scheme with up to a 5% employer contribution match.
• Health & Wellbeing: Sigma Health Insurance fully covered for employees upon passing probation (includes coverage for psychiatric treatment).
• Food & Refreshments: Complimentary office coffee machine and free catered office lunches every Tuesday.
• Workplace & Office: Relaxed office environment featuring dedicated chillout areas with beanbags.

What You'll Do:

• Delight Our Partners: Resolve support tickets across multiple channels via HubSpot, taking a consultative approach to help partners get the most from Fresha and drive retention.
• Root-Cause Problem Solving: Identify underlying issues, find creative solutions, and proactively flag recurring bugs, trends, and product feedback to Team Leads and Product teams.
• Testing & Investigation: Proactively replicate and troubleshoot partner issues within your own dedicated test account before delivering solutions.
• Drive High Performance: Consistently exceed KPIs, maintain deep product knowledge, support team targets, and elevate standards within the CX organization.
• Ongoing Learning & Development: Actively engage in QA and coaching sessions, stay ahead of new product launches, and continually build your platform expertise.

What We're Looking For:

• Curiosity & Problem Solving: A natural troubleshooting mindset that gets to the root cause of issues and delivers exceptional, creative solutions.
• Technical Mindset: Comfort navigating, testing, and explaining a complex, multifaceted software platform.
• Communication Skills: Excellent written and spoken English skills to deliver high-quality partner support.
• Operational Agility & Adaptability: Ability to work at pace in a fast-evolving product environment and comfort learning through hands-on testing and ambiguity.
• Feedback & Growth Mindset: A proactive, enthusiastic attitude with a strong desire to receive, apply, and grow from ongoing feedback.

Your Opportunity at Fresha

This isn’t just a support role - it’s an opportunity to directly shape the customer experience of one of the world's fastest-growing tech platforms!

• Global Impact: Be the front line of support for 140,000+ businesses and thousands of professionals across the globe.
• Career Growth: Clear progression opportunities within a structured, scaling CX framework.
• Collaborative Culture: Work alongside high-performing CX colleagues, Tribe Leads, and product teams dedicated to continuous improvement.

Benefits & Culture:

• Prime Location: Work from our office at Prime Residence Pejton, Rruga Ukshin Hoti, Pristina 10000.
• Financial & Pension: Pension scheme with up to a 5% employer contribution match.
• Health & Wellbeing: Sigma Health Insurance fully covered for employees upon passing probation (includes coverage for psychiatric treatment).
• Food & Refreshments: Complimentary office coffee machine and free catered office lunches every Tuesday.
• Workplace & Office: Relaxed office environment featuring dedicated chillout areas with beanbags.