Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.
In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.
We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.
Role Overview
IT Ops Engineer | Pristina | Office-based (5 days/week)
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina, Kosovo.
Location: Ramiz Sadiku Complex, Prishtina, Floor 5, Entry C31B, 10020, Kosovo, 812148519 — Onsite (5 days on-site)
What You Will Be Doing
Support and maintain our ISO27001-certified environment, ensuring continuous compliance
Support employee onboarding and offboarding processes, including device setup and account management.
Manage global laptop deployment and hardware provisioning for employees worldwide.
Maintain network connectivity and infrastructure across multiple sites
Assist with security investigations and incident response activities
Resolve IT issues and provide technical support within office environments
Collaborate closely with security, compliance, and other technical teams
Coordinate with vendors and suppliers to procure office technology and IT equipment
Establish and maintain meeting room technology standards across all locations
Monitor and optimise IT systems' performance and reliability
Maintain documentation of IT processes, procedures, and inventory
This list is not exhaustive, and there may be other activities you are required to deliver.
What We Are Looking For
3+ years of experience in IT operations or similar technical role
Experience with Google Workspace administration and Slack management
Experience in fast-growing technology companies
Ability to code and use AI tools extensively for automation and efficiency
Strong understanding of information security frameworks, particularly ISO27001
Knowledge of networking fundamentals and troubleshooting
Familiarity with security tools and incident response procedures
Experience supporting remote and hybrid work environments
Strong vendor management and procurement skills
Excellent problem-solving and communication abilities
Ability to work across multiple time zones and support global operations
Added bonus
Comfortable using scripting and AI tools to automate routine tasks and improve efficiency
Experience with enterprise device management and deployment at scale
Experience administering GitHub
Experience with cloud platforms (AWS, Azure, GCP)
Knowledge of compliance frameworks beyond ISO27001
IT Ops Engineer (Pristina)
About Fresha
Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.
In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.
We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.
Role Overview
IT Ops Engineer | Pristina | Office-based (5 days/week)
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina, Kosovo.
Location: Ramiz Sadiku Complex, Prishtina, Floor 5, Entry C31B, 10020, Kosovo, 812148519 — Onsite (5 days on-site)
What You Will Be Doing
Support and maintain our ISO27001-certified environment, ensuring continuous compliance
Support employee onboarding and offboarding processes, including device setup and account management.
Manage global laptop deployment and hardware provisioning for employees worldwide.
Maintain network connectivity and infrastructure across multiple sites
Assist with security investigations and incident response activities
Resolve IT issues and provide technical support within office environments
Collaborate closely with security, compliance, and other technical teams
Coordinate with vendors and suppliers to procure office technology and IT equipment
Establish and maintain meeting room technology standards across all locations
Monitor and optimise IT systems' performance and reliability
Maintain documentation of IT processes, procedures, and inventory
This list is not exhaustive, and there may be other activities you are required to deliver.
What We Are Looking For
3+ years of experience in IT operations or similar technical role
Experience with Google Workspace administration and Slack management
Experience in fast-growing technology companies
Ability to code and use AI tools extensively for automation and efficiency
Strong understanding of information security frameworks, particularly ISO27001
Knowledge of networking fundamentals and troubleshooting
Familiarity with security tools and incident response procedures
Experience supporting remote and hybrid work environments
Strong vendor management and procurement skills
Excellent problem-solving and communication abilities
Ability to work across multiple time zones and support global operations
Added bonus
Comfortable using scripting and AI tools to automate routine tasks and improve efficiency
Experience with enterprise device management and deployment at scale
Experience administering GitHub
Experience with cloud platforms (AWS, Azure, GCP)
Knowledge of compliance frameworks beyond ISO27001
