Job Title
Customer Service Agent in French and English
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
About Concentrix
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix- Location: virtually everywhere - visit concentrix.com to learn more.
Success is waking up happy to do a job you love. Looking for that job?
Join our new team of game-changers in Tirana!
We’re currently looking for Customer Service Agents in French.
The Ideal Candidate Will Be Able To
Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints
Ability to stay focused and organized to correctly handle customer’s request in a timely manner
Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved
Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall experience of the customers
Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller
Must be able to use CRM tools and related software to handle any contact
Key Competencies And Qualifications
Customer focus, empathy and attention to details are core competencies
Fast typer, minimum 30 WPM
Ability to handle stressful situations and contacts
Ideally you have previous experience in a customer facing role or a contact center
Able to work fast and effectively
Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction
Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues
Team player who shares information and best practices with his collegues and superiors
Minimum Requirements – High School Diploma
Job Title
Customer Service Agent in French and English
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
About Concentrix
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix- Location: virtually everywhere - visit concentrix.com to learn more.
Success is waking up happy to do a job you love. Looking for that job?
Join our new team of game-changers in Tirana!
We’re currently looking for Customer Service Agents in French.
The Ideal Candidate Will Be Able To
Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints
Ability to stay focused and organized to correctly handle customer’s request in a timely manner
Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved
Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall experience of the customers
Responsible for maintaining a high level of professionalism with clients and working to establish a positive relationship with every caller
Must be able to use CRM tools and related software to handle any contact
Key Competencies And Qualifications
Customer focus, empathy and attention to details are core competencies
Fast typer, minimum 30 WPM
Ability to handle stressful situations and contacts
Ideally you have previous experience in a customer facing role or a contact center
Able to work fast and effectively
Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction
Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues
Team player who shares information and best practices with his collegues and superiors
Minimum Requirements – High School Diploma
