Role overview
Become part of our new team of game-changers in Tirana!
We are recruiting Customer Service Agents in German & English.
Responsibilities
- Deliver customer service that satisfies the contractual Key Performance Indicator (‘KPIs’).
- Establish customers’ requirements through probing questions, and use decision-support tools and available resources to resolve their issues appropriately.
- Pay close attention to customers’ needs and concerns, showing empathy and making the most of opportunities to establish rapport.
- Welcome customers politely, warmly and professionally, following the agreed procedures.
- Keep a basic understanding of the client’s products and/or services.
- Complete work accurately and thoroughly, adding account notes where required.
- Take part in initiatives aimed at strengthening customer satisfaction and business performance.
- Present customers with additional products and/or services.
- Record, monitor and retrieve information using the call-tracking database.
- Address customer questions by directing them to published information, secondary resources or more senior colleagues.
Qualifications
- Hold a high school diploma.
- Bring a courteous approach and a strong commitment to customer service.
- Have strong computer navigation abilities and PC knowledge.
- Communicate effectively in writing and in conversation.
- Be reliable and pay close attention to detail.
- Handle multiple tasks while remaining flexible and adapting quickly to change.
- Be comfortable with repetitive tasks in a fast-paced, high-production working environment.
- Work effectively both independently and as part of a team.
- Show patience in every customer interaction, keeping a pleasant, professional tone and manner.
- Be available to rotate shifts when needed.
- Additional experience or skills may be necessary depending on the location and/or program.
Required documents
Our offer:
- Earn a net salary of up to 450 ALL/hour.
- Receive a monthly performance bonus.
- Benefit from paid training.
- Work at central locations: Air Albania Stadium & Durrës Street.
- A new office in the city of Durrës will open as part of an upcoming expansion.
- Enjoy free gym access and modern offices.
- Find opportunities to develop professionally.
- Take part in events, parties and activities that foster energy and team spirit.
- Use learning platforms such as LinkedIn Learning.
Role overview
Become part of our new team of game-changers in Tirana!
We are recruiting Customer Service Agents in German & English.
Responsibilities
- Deliver customer service that satisfies the contractual Key Performance Indicator (‘KPIs’).
- Establish customers’ requirements through probing questions, and use decision-support tools and available resources to resolve their issues appropriately.
- Pay close attention to customers’ needs and concerns, showing empathy and making the most of opportunities to establish rapport.
- Welcome customers politely, warmly and professionally, following the agreed procedures.
- Keep a basic understanding of the client’s products and/or services.
- Complete work accurately and thoroughly, adding account notes where required.
- Take part in initiatives aimed at strengthening customer satisfaction and business performance.
- Present customers with additional products and/or services.
- Record, monitor and retrieve information using the call-tracking database.
- Address customer questions by directing them to published information, secondary resources or more senior colleagues.
Qualifications
- Hold a high school diploma.
- Bring a courteous approach and a strong commitment to customer service.
- Have strong computer navigation abilities and PC knowledge.
- Communicate effectively in writing and in conversation.
- Be reliable and pay close attention to detail.
- Handle multiple tasks while remaining flexible and adapting quickly to change.
- Be comfortable with repetitive tasks in a fast-paced, high-production working environment.
- Work effectively both independently and as part of a team.
- Show patience in every customer interaction, keeping a pleasant, professional tone and manner.
- Be available to rotate shifts when needed.
- Additional experience or skills may be necessary depending on the location and/or program.
Required documents
Our offer:
- Earn a net salary of up to 450 ALL/hour.
- Receive a monthly performance bonus.
- Benefit from paid training.
- Work at central locations: Air Albania Stadium & Durrës Street.
- A new office in the city of Durrës will open as part of an upcoming expansion.
- Enjoy free gym access and modern offices.
- Find opportunities to develop professionally.
- Take part in events, parties and activities that foster energy and team spirit.
- Use learning platforms such as LinkedIn Learning.
