Micro-Task Operations, Research & Problem-Solving Specialist – 3 Open Positions
Company: Broad Solutions
Location: Kosovo, office-based
Salary: EUR 600 NET/month at the beginning, with the possibility to increase to EUR 800 NET/month during the first 3 months depending on performance
Schedule: Full-time, office-based, Monday to Saturday | 16:00 - 00:00 / 18:00 - 02:00 Kosove time
About the Role
Broad Solutions is seeking a Micro-Task Operations Specialist to manage a range of changing operational assignments across the company. The work includes research, information verification, document preparation, tracker updates, tool testing, issue resolution, and assistance with time-sensitive tasks.
This position is not focused on repetitive data entry. The person in this role is expected to understand unfamiliar requests, choose an effective way to handle them, and complete them accurately even when every step is not explicitly outlined. A fully fluent professional level of English is the main requirement, and candidates below C1/C2 level will not be taken into consideration.
Key Responsibilities
- Manage different operational requests and convert unclear instructions into a workable action plan.
- Investigate unfamiliar subjects, tools, and procedures, confirm information, and present findings in a clear way.
- Compile and arrange documents, spreadsheets, trackers, records, briefs, and written updates.
- Test tools and workflows, resolve problems, detect errors or risks, and communicate results clearly.
- Raise precise questions when necessary, adapt quickly to new tools, and take responsibility for assigned tasks until completion.
Requirements
- Fully fluent professional English at C1/C2 level, both written and spoken, is required. Applicants below this level will not be considered.
- Outstanding skills in problem-solving, critical thinking, and decision-making.
- Capacity to understand unfamiliar duties quickly and operate independently without extensive supervision.
- Strong abilities in research, computer use, clear written communication, attention to detail, organization, urgency, and accountability.
- Availability to work full-time from the office in Kosovo.
Preferred Experience
- Background in operations, research, administration, project support, quality assurance, or another diverse role.
- Familiarity with international teams and tools including Google Workspace, Slack, Notion, ChatGPT, or Claude.
- Proven examples of solving unfamiliar problems independently or completing projects with limited guidance.
Micro-Task Operations, Research & Problem-Solving Specialist – 3 Open Positions
Company: Broad Solutions
Location: Kosovo, office-based
Salary: EUR 600 NET/month at the beginning, with the possibility to increase to EUR 800 NET/month during the first 3 months depending on performance
Schedule: Full-time, office-based, Monday to Saturday | 16:00 - 00:00 / 18:00 - 02:00 Kosove time
About the Role
Broad Solutions is seeking a Micro-Task Operations Specialist to manage a range of changing operational assignments across the company. The work includes research, information verification, document preparation, tracker updates, tool testing, issue resolution, and assistance with time-sensitive tasks.
This position is not focused on repetitive data entry. The person in this role is expected to understand unfamiliar requests, choose an effective way to handle them, and complete them accurately even when every step is not explicitly outlined. A fully fluent professional level of English is the main requirement, and candidates below C1/C2 level will not be taken into consideration.
Key Responsibilities
- Manage different operational requests and convert unclear instructions into a workable action plan.
- Investigate unfamiliar subjects, tools, and procedures, confirm information, and present findings in a clear way.
- Compile and arrange documents, spreadsheets, trackers, records, briefs, and written updates.
- Test tools and workflows, resolve problems, detect errors or risks, and communicate results clearly.
- Raise precise questions when necessary, adapt quickly to new tools, and take responsibility for assigned tasks until completion.
Requirements
- Fully fluent professional English at C1/C2 level, both written and spoken, is required. Applicants below this level will not be considered.
- Outstanding skills in problem-solving, critical thinking, and decision-making.
- Capacity to understand unfamiliar duties quickly and operate independently without extensive supervision.
- Strong abilities in research, computer use, clear written communication, attention to detail, organization, urgency, and accountability.
- Availability to work full-time from the office in Kosovo.
Preferred Experience
- Background in operations, research, administration, project support, quality assurance, or another diverse role.
- Familiarity with international teams and tools including Google Workspace, Slack, Notion, ChatGPT, or Claude.
- Proven examples of solving unfamiliar problems independently or completing projects with limited guidance.
