Teknologji Informacioni (IT)Prishtinë5 ditë më parëFull Time
IT Administrator Employer: Broad LLC
Work location: Prishtina, Kosove (a full-time position based in the office)
Employment arrangement: Full-time
Number of vacancies: 1
Pay: A fixed gross amount of €1,136
Working hours: 15:00-23:00 Kosovo Time
Role overview
Broad Solutions is seeking an IT Administrator to take responsibility for its devices, user accounts and internal tools. The role ensures that employees have the setup, security and resources they need to work productively throughout their employment, from arrival to departure.
Responsibilities include operating the RMM/MDM platform, preparing laptops, managing Google Workspace, Slack and other SaaS tools, and maintaining office networking and equipment. As the main IT contact at Broad Solutions, you will also have scope to improve existing ways of working.
Your responsibilities
Managing devices
Oversee the RMM/MDM platform, covering device enrollment, configuration profiles, OS and application updates, and compliance policies.
Prepare, configure and dispatch laptops and peripherals for new employees; erase returned devices and put them back into service.
Protect endpoints by applying disk encryption, patches and screen-lock policies.
Managing accounts, access and SaaS tools
Handle users, groups, settings and permissions within Google Workspace, Slack and the company's other SaaS tools.
Take full responsibility for onboarding and offboarding: establish accounts and access before an employee's first day, then remove all access and retrieve equipment on their final day.
Control access to tools and shared drives, reviewing access rights at regular intervals.
Ensure that multi-factor authentication is enforced throughout company systems.
Oversee the company password manager, including vault administration, sharing and the user lifecycle.
Equipment and purchasing
Keep an accurate record of laptops, monitors, phones and other equipment, tracking which employee holds each item.
Purchase hardware and accessories, coordinate with vendors, and manage repairs and warranty claims.
Maintaining continuity
Establish and maintain backup and retention arrangements for Google Workspace, Slack and other essential data.
Retain and transfer information held in the accounts of employees who leave.
Office systems and infrastructure
Oversee office Wi-Fi, networking equipment, printers and meeting-room AV systems.
Maintain domains and DNS records, collaborating with engineering when necessary.
IT assistance and documentation
Respond to employees' IT requests and troubleshoot problems promptly.
Create and update IT documentation, including how-to materials, onboarding guides and policies.
Candidate requirements
[3+] years of experience in IT administration or IT support, preferably within a similarly sized company.
Practical experience using an MDM or RMM platform, such as Jamf, Kandji, Intune or NinjaOne.
Strong capability in Google Workspace administration, including user and group management, Drive sharing and security settings.
Previous responsibility for administering Slack and other SaaS tools.
Experience managing the complete onboarding and offboarding process.
Practical familiarity with macOS and Windows.
A solid understanding of security fundamentals, including MFA, password managers, encryption and access control.
Foundational knowledge of networking, covering Wi-Fi, DNS, routers and switches.
Familiarity with UniFi network equipment would be an advantage.
A dependable, organized approach and the ability to communicate clearly in writing when producing documentation and user guides.
IT Administrator Employer: Broad LLC
Work location: Prishtina, Kosove (a full-time position based in the office)
Employment arrangement: Full-time
Number of vacancies: 1
Pay: A fixed gross amount of €1,136
Working hours: 15:00-23:00 Kosovo Time
Role overview
Broad Solutions is seeking an IT Administrator to take responsibility for its devices, user accounts and internal tools. The role ensures that employees have the setup, security and resources they need to work productively throughout their employment, from arrival to departure.
Responsibilities include operating the RMM/MDM platform, preparing laptops, managing Google Workspace, Slack and other SaaS tools, and maintaining office networking and equipment. As the main IT contact at Broad Solutions, you will also have scope to improve existing ways of working.
Your responsibilities
Managing devices
Oversee the RMM/MDM platform, covering device enrollment, configuration profiles, OS and application updates, and compliance policies.
Prepare, configure and dispatch laptops and peripherals for new employees; erase returned devices and put them back into service.
Protect endpoints by applying disk encryption, patches and screen-lock policies.
Managing accounts, access and SaaS tools
Handle users, groups, settings and permissions within Google Workspace, Slack and the company's other SaaS tools.
Take full responsibility for onboarding and offboarding: establish accounts and access before an employee's first day, then remove all access and retrieve equipment on their final day.
Control access to tools and shared drives, reviewing access rights at regular intervals.
Ensure that multi-factor authentication is enforced throughout company systems.
Oversee the company password manager, including vault administration, sharing and the user lifecycle.
Equipment and purchasing
Keep an accurate record of laptops, monitors, phones and other equipment, tracking which employee holds each item.
Purchase hardware and accessories, coordinate with vendors, and manage repairs and warranty claims.
Maintaining continuity
Establish and maintain backup and retention arrangements for Google Workspace, Slack and other essential data.
Retain and transfer information held in the accounts of employees who leave.
Office systems and infrastructure
Oversee office Wi-Fi, networking equipment, printers and meeting-room AV systems.
Maintain domains and DNS records, collaborating with engineering when necessary.
IT assistance and documentation
Respond to employees' IT requests and troubleshoot problems promptly.
Create and update IT documentation, including how-to materials, onboarding guides and policies.
Candidate requirements
[3+] years of experience in IT administration or IT support, preferably within a similarly sized company.
Practical experience using an MDM or RMM platform, such as Jamf, Kandji, Intune or NinjaOne.
Strong capability in Google Workspace administration, including user and group management, Drive sharing and security settings.
Previous responsibility for administering Slack and other SaaS tools.
Experience managing the complete onboarding and offboarding process.
Practical familiarity with macOS and Windows.
A solid understanding of security fundamentals, including MFA, password managers, encryption and access control.
Foundational knowledge of networking, covering Wi-Fi, DNS, routers and switches.
Familiarity with UniFi network equipment would be an advantage.
A dependable, organized approach and the ability to communicate clearly in writing when producing documentation and user guides.
