Travel Agent Italian Speaking
Sherbim ndaj KlientitTiranë1 javë më parëFull Time
About BizAway
BizAway is focused on shaping the future of business travel. As an established international company with ambitious goals and strong know-how, it helps businesses improve the way they manage travel through services and solutions that continue to evolve, with an emphasis on sustainability, technology, and efficient innovation.
The company believes that its achievements are built by people and that this contribution should be valued. Its working culture is centered on initiative, dependability, constructive teamwork, and clear communication.
This opportunity is suited to candidates who enjoy demanding environments and want to join one of the fastest-growing B2B scale-ups.
We are seeking a motivated and energetic Travel Agent - Italian Speaking (m/w/d) with prior exposure to customer care call center operations, including inbound calls, email communication, and chat support, and with the ability to address customer issues while ensuring a smooth client experience.
Detyrat
Your role in BizAway
- Handle reservations for clients through the platform and by working with providers.
- Reply to client requests received by phone, chat, email, and travel requests submitted through the platform.
- Record customer details in the internal system in order to issue reservations or make booking updates.
- Clarify the procedures and rules for using the service on the platform.
- Provide explanations about service conditions related to hotels, cars, trains, and similar travel services.
Kualifikimet
Your basic qualifications
- A minimum of 1 year of earlier experience in the Travel Industry.
- Basic familiarity with GDS systems such as Amadeus, Galileo, or Saibour, or earlier work experience in a local travel agency.
- Very good command of the Italian language, both spoken and written, at b2 level or higher.
- Willingness to work in shifts, including night shifts from 22 to 7 in the morning.
- High school diploma or an equivalent qualification is required.
- Ability to successfully complete pre-employment skills testing and a background check.
We are also interested in
- Good English communication skills at B2+ level.
- Experience in Customer Care.
- Strong communication abilities in both verbal and written form.
- Capacity to learn quickly and adjust to new software technologies.
Our offer
- A position within a scale-up experiencing very rapid growth.
- Competitive compensation, including equity in the company.
- An opportunity to strengthen your entrepreneurial mindset and contribute to business decisions with real impact.