Teknologji Informacioni (IT)Tiranë2 javë më parëFull Time
Description
EMPLOYMENT OPPORTUNITY
Founded in 1996, Tirana Bank became Albania's first privately-owned bank and has since expanded its branch presence across the country. The bank now holds a strong market position, delivering a broad selection of products and services suited to its customers' needs. Its network comprises 36 branches across most major cities and industrial zones, alongside extensive ATM coverage throughout Albania. As it continues expanding, Tirana Bank remains committed to quality products and services and to leading innovation in banking solutions in Albania.
BALFIN Group, founded in 1993, ranks among the Western Balkans' most successful investment groups. Its operations now extend to Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. The Group's diversified investments cover banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. Employing approximately 5,500 professionals, BALFIN Group maintains steady growth underpinned by business ethics, financial stability, innovation, and a lasting commitment to community impact through Mane Foundation.
We are recruiting a Digital Channels Officer, at Band 4T, for the Electronic Channels Department, with reporting responsibility to the Team Leader of Digital Unit.
Role Overview
Daily operational support for TiBank services is central to the Digital Channels Officer role. Key areas include managing corporate e-banking access, addressing issues, liaising with internal IT and external providers, and testing system corrections and releases.
As the initial support point for branches, the officer helps maintain stable, accurate, and properly functioning digital banking services.
Responsibilities
Principal Duties:
Support for Branches and Business Operations
Serve as the first point of support for branches and the contact center on TiBank access and operational problems.
Deliver comprehensive assistance to branches in the following areas:
Prepare documentation for new corporate e-banking customers.
Modify access permissions for registered corporate representatives.
Check transactions when technical difficulties arise.
Issue Resolution and Coordination with Providers
Identify, investigate, and replicate reported problems before referring them to the IT Division or external providers.
Submit issues through the Provider Support Portal, ensuring that supporting documentation is complete.
Monitor every reported issue and follow it through to resolution.
Check implemented corrections and verify that the system responds as intended.
Carry out functional tests of TiBank when bugs are corrected or configurations change.
Run test scenarios to verify system behavior both before and after corrections.
Conduct regression tests following system releases to confirm that existing features remain unaffected.
Verify that TiBank services work correctly after updates or the resolution of issues.
Operational Monitoring and Controls
Check that all Digital Channels function correctly and notify the IT Division of technical problems.
Examine transaction imbalances arising from Digital Channels (TiBank).
Maintain service continuity and escalate critical problems promptly.
Apply accurate, compliant processes when granting or changing corporate e-banking access permissions.
Procedures, Staff Training, and Documentation
Assess whether procedures and internal guidance are needed for use of the Admin system.
Train staff at new branches on Admin system functionality and procedures.
Use operational experience to help improve internal processes.
Analysis and Reporting
Supply statistical and operational information concerning TiBank.
Update the Team Leader weekly on outstanding tasks, issues, and system performance.
Cross-Departmental Cooperation and Functional Contributions
Work with business units, IT, and other departments as needed.
Offer operational feedback on current functionality and possible enhancements when requested.
Give development teams functional insights without participating directly in system development.
General Duties
Take responsibility for reporting and tracking bugs and system issues, and for verifying their resolution.
Maintain dependable operation of TiBank services.
Complete assigned work in line with internal procedures and regulatory requirements.
Undertake any additional duties allocated by the supervisor.
Qualifications
Required Competencies and Skills:
Hold a university degree in Economic or Business Informatics.
Bring at least 1 year of experience in a comparable role.
Demonstrate very good knowledge and understanding of electronic banking products and services.
Communicate to a very good standard.
Show enthusiasm and a systematic, detail-focused, results-oriented approach.
Be computer literate and possess very good written and spoken English.
Required documents
A CV.
Description
EMPLOYMENT OPPORTUNITY
Founded in 1996, Tirana Bank became Albania's first privately-owned bank and has since expanded its branch presence across the country. The bank now holds a strong market position, delivering a broad selection of products and services suited to its customers' needs. Its network comprises 36 branches across most major cities and industrial zones, alongside extensive ATM coverage throughout Albania. As it continues expanding, Tirana Bank remains committed to quality products and services and to leading innovation in banking solutions in Albania.
BALFIN Group, founded in 1993, ranks among the Western Balkans' most successful investment groups. Its operations now extend to Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. The Group's diversified investments cover banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. Employing approximately 5,500 professionals, BALFIN Group maintains steady growth underpinned by business ethics, financial stability, innovation, and a lasting commitment to community impact through Mane Foundation.
We are recruiting a Digital Channels Officer, at Band 4T, for the Electronic Channels Department, with reporting responsibility to the Team Leader of Digital Unit.
Role Overview
Daily operational support for TiBank services is central to the Digital Channels Officer role. Key areas include managing corporate e-banking access, addressing issues, liaising with internal IT and external providers, and testing system corrections and releases.
As the initial support point for branches, the officer helps maintain stable, accurate, and properly functioning digital banking services.
Responsibilities
Principal Duties:
Support for Branches and Business Operations
Serve as the first point of support for branches and the contact center on TiBank access and operational problems.
Deliver comprehensive assistance to branches in the following areas:
Prepare documentation for new corporate e-banking customers.
Modify access permissions for registered corporate representatives.
Check transactions when technical difficulties arise.
Issue Resolution and Coordination with Providers
Identify, investigate, and replicate reported problems before referring them to the IT Division or external providers.
Submit issues through the Provider Support Portal, ensuring that supporting documentation is complete.
Monitor every reported issue and follow it through to resolution.
Check implemented corrections and verify that the system responds as intended.
Carry out functional tests of TiBank when bugs are corrected or configurations change.
Run test scenarios to verify system behavior both before and after corrections.
Conduct regression tests following system releases to confirm that existing features remain unaffected.
Verify that TiBank services work correctly after updates or the resolution of issues.
Operational Monitoring and Controls
Check that all Digital Channels function correctly and notify the IT Division of technical problems.
Examine transaction imbalances arising from Digital Channels (TiBank).
Maintain service continuity and escalate critical problems promptly.
Apply accurate, compliant processes when granting or changing corporate e-banking access permissions.
Procedures, Staff Training, and Documentation
Assess whether procedures and internal guidance are needed for use of the Admin system.
Train staff at new branches on Admin system functionality and procedures.
Use operational experience to help improve internal processes.
Analysis and Reporting
Supply statistical and operational information concerning TiBank.
Update the Team Leader weekly on outstanding tasks, issues, and system performance.
Cross-Departmental Cooperation and Functional Contributions
Work with business units, IT, and other departments as needed.
Offer operational feedback on current functionality and possible enhancements when requested.
Give development teams functional insights without participating directly in system development.
General Duties
Take responsibility for reporting and tracking bugs and system issues, and for verifying their resolution.
Maintain dependable operation of TiBank services.
Complete assigned work in line with internal procedures and regulatory requirements.
Undertake any additional duties allocated by the supervisor.
Qualifications
Required Competencies and Skills:
Hold a university degree in Economic or Business Informatics.
Bring at least 1 year of experience in a comparable role.
Demonstrate very good knowledge and understanding of electronic banking products and services.
Communicate to a very good standard.
Show enthusiasm and a systematic, detail-focused, results-oriented approach.
Be computer literate and possess very good written and spoken English.
