Finance, Banke & KontabilitetTiranë2 javë më parëFull Time
Description
ANNOUNCEMENT OF A VACANCY
Founded in 1996, Tirana Bank was Albania’s first privately-owned bank and has since developed substantially, extending its branch presence across the country. It now holds a strong market position and provides a broad selection of products and services tailored to customer demand. Tirana Bank operates 33 branches across most major cities and industrial zones, alongside an extensive ATM network throughout Albania. As it continues to expand, the bank remains firmly committed to quality products and services and to leading innovation in Albania’s banking solutions.
Founded in 1993, BALFIN Group ranks among the Western Balkans’ most successful investment groups. Its operations now extend across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified investments cover banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. Employing approximately 5,500 professionals, BALFIN Group maintains steady growth grounded in business ethics, financial stability, innovation, and an enduring commitment to community impact through Mane Foundation.
We seek a qualified Customer Data Accounts & Transactions Senior Officer (Band 4T), who will report directly to the Head of Core System Processes & Integration Unit, within the Organization Department.
General Role Description
Our Organization Department seeks a qualified Customer Data Accounts & Transactions Senior Officer. The position involves analysing, supporting, and maintaining the operational assurance systems underpinning the Bank’s activities, making use of the capabilities available.
Responsibilities
Principal Duties:
Maintain a dedicated specialist focus on Branch and Bank Processes involving Customer data, Accounts, and associated intrabank transactions.
Ensure smooth handling of system upgrades and new releases, while progressively adopting an agile approach in place of waterfall methodology for new projects.
Examine Branch processes and investigate issues originating from the Branch Network.
Assess specifications and operational requirements for both new and existing Branch Processes, products, and services.
Recommend enhancements to the operation of IT Systems within the assigned area.
Evaluate requirements for managing customer details, data, and AML obligations within the relevant processes in the Bank’s customer-oriented systems, including documents and signatures.
Oversee the establishment of business analysis for the Bank’s products and services within the assigned remit.
Work with the Delivery Manager to help keep projects on schedule and reduce risks arising from dependencies between projects.
Assist the Head of Core System Processes and Integration Unit in analysing requirements concerning Core systems and Operational issues.
Carry out Parameters changes within the assigned area of responsibility.
Perform functional system testing and assist with user acceptance testing (UAT).
Assist personnel in adapting to the relevant processes during periods of change.
Help the business identify customer needs and establish priorities within the assigned remit.
Assist in managing requirements in relation to timelines and priorities.
Address and resolve operational difficulties.
Assist TB employees with matters falling within the assigned area of responsibility.
Undertake any additional duties assigned by the supervisor.
Qualifications
Competencies for the Role:
Ability to think analytically.
Effective organisational abilities.
Commitment to quality.
Ability to solve problems.
Focus on improvement and development.
A collaborative team approach.
Required documents
CV.
The application deadline is October 28, 2026.
Description
ANNOUNCEMENT OF A VACANCY
Founded in 1996, Tirana Bank was Albania’s first privately-owned bank and has since developed substantially, extending its branch presence across the country. It now holds a strong market position and provides a broad selection of products and services tailored to customer demand. Tirana Bank operates 33 branches across most major cities and industrial zones, alongside an extensive ATM network throughout Albania. As it continues to expand, the bank remains firmly committed to quality products and services and to leading innovation in Albania’s banking solutions.
Founded in 1993, BALFIN Group ranks among the Western Balkans’ most successful investment groups. Its operations now extend across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified investments cover banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. Employing approximately 5,500 professionals, BALFIN Group maintains steady growth grounded in business ethics, financial stability, innovation, and an enduring commitment to community impact through Mane Foundation.
We seek a qualified Customer Data Accounts & Transactions Senior Officer (Band 4T), who will report directly to the Head of Core System Processes & Integration Unit, within the Organization Department.
General Role Description
Our Organization Department seeks a qualified Customer Data Accounts & Transactions Senior Officer. The position involves analysing, supporting, and maintaining the operational assurance systems underpinning the Bank’s activities, making use of the capabilities available.
Responsibilities
Principal Duties:
Maintain a dedicated specialist focus on Branch and Bank Processes involving Customer data, Accounts, and associated intrabank transactions.
Ensure smooth handling of system upgrades and new releases, while progressively adopting an agile approach in place of waterfall methodology for new projects.
Examine Branch processes and investigate issues originating from the Branch Network.
Assess specifications and operational requirements for both new and existing Branch Processes, products, and services.
Recommend enhancements to the operation of IT Systems within the assigned area.
Evaluate requirements for managing customer details, data, and AML obligations within the relevant processes in the Bank’s customer-oriented systems, including documents and signatures.
Oversee the establishment of business analysis for the Bank’s products and services within the assigned remit.
Work with the Delivery Manager to help keep projects on schedule and reduce risks arising from dependencies between projects.
Assist the Head of Core System Processes and Integration Unit in analysing requirements concerning Core systems and Operational issues.
Carry out Parameters changes within the assigned area of responsibility.
Perform functional system testing and assist with user acceptance testing (UAT).
Assist personnel in adapting to the relevant processes during periods of change.
Help the business identify customer needs and establish priorities within the assigned remit.
Assist in managing requirements in relation to timelines and priorities.
Address and resolve operational difficulties.
Assist TB employees with matters falling within the assigned area of responsibility.
Undertake any additional duties assigned by the supervisor.
