• Punët
• Rreth nesh
• Për punëdhënësit

The role also contributes actively to Business Digital Banking migration and transformation initiatives, helping deliver an uninterrupted customer experience and complete project activities on schedule.

Responsibilities

Key Duties:

Business Customer Onboarding

• Carry out the onboarding of Business Banking customers onto Business Digital Banking platforms.
• Set up customer profiles, users, roles, and transaction authorization permissions in line with approved documentation and customer requests.
• Check onboarding documentation supplied by branches and relevant business units for accuracy and completeness.
• Activate digital banking services correctly within the agreed service levels.
• Handle changes and maintenance associated with existing customer configurations.
• Keep onboarding records and supporting audit evidence in line with internal procedures and regulatory obligations.

Customer Maintenance and Administration

• Carry out changes requested by business customers, covering the following:
• Create and remove users.
• Adjust access permissions.
• Link and unlink accounts.
• Perform customer profile maintenance.
• Update digital banking services.
• Examine and resolve problems involving onboarding or access.
• Liaise with branches, Customer Care, Operations, Compliance, IT, and other stakeholders as needed.

Operational Controls and Quality Assurance

• Carry out every onboarding activity in accordance with approved policies and procedures.
• Check customer configurations and access permissions for quality and accuracy.
• Recognize opportunities to improve processes and propose ways to increase operational efficiency.
• Supply the documentation and evidence needed for audit, compliance, and risk reviews.

Migration Activities, When Required

• Contribute to projects that move business customers from legacy systems to new digital banking platforms.
• Carry out onboarding, validation, and customer configuration tasks associated with migration.
• Help resolve issues arising after migration.

Undertake any additional duties assigned by the supervisor.

Qualifications

Competency Profile:

Experience and Education

• A University and Master degree in Economic or Business Informatics is required.
• At least 3 years of experience is required in banking operations, electronic banking, customer onboarding, digital banking, or related fields.
• Previous work with Business Banking products and digital channels would be an advantage.

Technical Competencies

• Familiarity with Digital Banking products and services.
• An understanding of the processes used for customer onboarding and access management.
• Knowledge of operational processes within banking.
• A basic grasp of information security and access control principles.
• Proficiency in Microsoft Office, particularly Excel.

Behavioral Competencies

• A careful, detail-focused approach.
• Well-developed organizational abilities.
• The capacity to handle several priorities simultaneously.
• An approach centered on customer needs.
• The ability to identify and solve problems.
• A willingness to take responsibility and ownership.
• The ability to work cooperatively within a team.
• Clear and effective communication, both spoken and written.

Required Documents

• A CV.

The role also contributes actively to Business Digital Banking migration and transformation initiatives, helping deliver an uninterrupted customer experience and complete project activities on schedule.

Responsibilities

Key Duties:

Business Customer Onboarding

• Carry out the onboarding of Business Banking customers onto Business Digital Banking platforms.
• Set up customer profiles, users, roles, and transaction authorization permissions in line with approved documentation and customer requests.
• Check onboarding documentation supplied by branches and relevant business units for accuracy and completeness.
• Activate digital banking services correctly within the agreed service levels.
• Handle changes and maintenance associated with existing customer configurations.
• Keep onboarding records and supporting audit evidence in line with internal procedures and regulatory obligations.

Customer Maintenance and Administration

• Carry out changes requested by business customers, covering the following:
• Create and remove users.
• Adjust access permissions.
• Link and unlink accounts.
• Perform customer profile maintenance.
• Update digital banking services.
• Examine and resolve problems involving onboarding or access.
• Liaise with branches, Customer Care, Operations, Compliance, IT, and other stakeholders as needed.

Operational Controls and Quality Assurance

• Carry out every onboarding activity in accordance with approved policies and procedures.
• Check customer configurations and access permissions for quality and accuracy.
• Recognize opportunities to improve processes and propose ways to increase operational efficiency.
• Supply the documentation and evidence needed for audit, compliance, and risk reviews.

Migration Activities, When Required

• Contribute to projects that move business customers from legacy systems to new digital banking platforms.
• Carry out onboarding, validation, and customer configuration tasks associated with migration.
• Help resolve issues arising after migration.

Undertake any additional duties assigned by the supervisor.

Qualifications

Competency Profile:

Experience and Education

• A University and Master degree in Economic or Business Informatics is required.
• At least 3 years of experience is required in banking operations, electronic banking, customer onboarding, digital banking, or related fields.
• Previous work with Business Banking products and digital channels would be an advantage.

Technical Competencies

• Familiarity with Digital Banking products and services.
• An understanding of the processes used for customer onboarding and access management.
• Knowledge of operational processes within banking.
• A basic grasp of information security and access control principles.
• Proficiency in Microsoft Office, particularly Excel.

Behavioral Competencies

• A careful, detail-focused approach.
• Well-developed organizational abilities.
• The capacity to handle several priorities simultaneously.
• An approach centered on customer needs.
• The ability to identify and solve problems.
• A willingness to take responsibility and ownership.
• The ability to work cooperatively within a team.
• Clear and effective communication, both spoken and written.

Required Documents

• A CV.