VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front-runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a qualified candidate as Associate Relationship Manager (Band 3T) to join our SME Department, reporting directly to the Team Leader of Relationship Officers for the Tirana Area Region.

OVERALL JOB DEFINITION

The Associate Relationship Officer for Business supports the development and management of relationships with new and existing business customers. The role assists in identifying client needs, promoting the Bank's products and services, supporting lending activities, and contributing to the achievement of business objectives while ensuring compliance with the Bank's policies and regulatory requirements.

MAIN RESPONSIBILITIES

• Support the SME Manager and Relationship Officers in achieving business objectives and implementing business development activities;
• Contribute to the achievement of individual and department targets;
• Maintain and develop relationships with existing and prospective business clients through meetings, calls, and ongoing communication;
• Identify customer needs and provide information regarding the Bank's products and services;
• Support the sales process and ensure high-quality service delivery to business customers;
• Conduct market research and gather information to identify business opportunities and customer needs;
• Maintain up-to-date knowledge of products and services offered to business clients;
• Promote the Bank's image and values in a professional manner;

VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well-positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front-runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a qualified candidate as Associate Relationship Manager (Band 3T) to join our SME Department, reporting directly to the Team Leader of Relationship Officers for the Tirana Area Region.

OVERALL JOB DEFINITION

The Associate Relationship Officer for Business supports the development and management of relationships with new and existing business customers. The role assists in identifying client needs, promoting the Bank's products and services, supporting lending activities, and contributing to the achievement of business objectives while ensuring compliance with the Bank's policies and regulatory requirements.

MAIN RESPONSIBILITIES

• Support the SME Manager and Relationship Officers in achieving business objectives and implementing business development activities;
• Contribute to the achievement of individual and department targets;
• Maintain and develop relationships with existing and prospective business clients through meetings, calls, and ongoing communication;
• Identify customer needs and provide information regarding the Bank's products and services;
• Support the sales process and ensure high-quality service delivery to business customers;
• Conduct market research and gather information to identify business opportunities and customer needs;
• Maintain up-to-date knowledge of products and services offered to business clients;
• Promote the Bank's image and values in a professional manner;