Customer Care B2C Team Leader
Sherbim ndaj KlientitTiranëSotFull Time
About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
What you'll do:
- Assist in the formulation of targets for individuals
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Keep management informed on issues and problems
What you'll bring:
- Proven experience as call center supervisor or similar supervisory position
- Excellent in Italian
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Ability to work under pressure
Why choose us:
- Permanent contract
- Food Allowance
- Pension Fund
- Company Owned Devices (laptop and business mobile phone)
- Flexible working hours and the possibility of smart-working (according to the company's internal policy)
- 24 Extra Hours Paid Leave
- Preferential treatment on products offered by Intesa Sanpaolo bank
- Supplementary Private Health Insurance and consultation with the company doctor
- Flutter Sharesave Plan
Choose us also for:
- An inclusive work environment and participation in all our initiatives focused on Diversity & Inclusion
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches