At Runway, we connect professionals with leading US companies and support them in building successful careers through meaningful opportunities and ongoing career support.
Our Client, Your Impact
Our client provides a platform that helps businesses manage energy bills, purchasing, and sustainability.
As a Renewal Specialist, you’ll work with existing customers to help them continue using the service. You’ll keep track of contract end dates, contact customers before their contracts expire, explain any agreed price changes, and make sure renewals are completed on time. You’ll also keep customer information up to date and alert the right teams if a customer may not renew. This role is a good opportunity to grow your experience in customer service, account management, or commercial operations.
Responsibilities
Manage a group of customer accounts and keep track of when each contract is due for renewal.
Contact customers before their contracts end and guide them through the renewal process.
Explain planned price changes and make sure the correct prices are recorded.
Follow pricing guidelines and ask for support when a customer requests an exception.
Keep customer records, contract details, renewal dates, and follow-up notes up to date.
Let the Account Management team know if a customer may not renew or might be interested in additional services.
Work with Account Management, Finance, and Sales Operations to resolve issues that could delay a renewal.
Keep your work organized and follow up on multiple accounts and deadlines.
Requirements
Experience in sales, customer service, customer success, account management, or a similar customer-facing role.
Strong spoken and written English.
Clear, professional communication and confidence discussing contracts and prices with customers.
Good organization and attention to detail, especially when handling customer information and deadlines.
The ability to follow a process, manage several tasks, and keep accurate records.
Comfort using online tools, spreadsheets, and customer record systems such as a CRM.
A proactive approach: you follow up, flag possible problems, and keep colleagues informed.
Nice to Have
Experience with contract renewals or ongoing customer accounts.
Familiarity with Salesforce, HubSpot, or a similar CRM.
Experience with contracts, billing, pricing, or sales.
Interest in energy, sustainability, or technology.
Familiarity with AI tools such as Claude or Gemini.
Details
Working Hours: 3:00 PM – 11:00 PM CET
Schedule: Full-time, 40 hours per week
Our Mission, Your Success
At Runway, we connect professionals with leading US companies and support them in building successful careers through meaningful opportunities and ongoing career support.
Our Client, Your Impact
Our client provides a platform that helps businesses manage energy bills, purchasing, and sustainability.
As a Renewal Specialist, you’ll work with existing customers to help them continue using the service. You’ll keep track of contract end dates, contact customers before their contracts expire, explain any agreed price changes, and make sure renewals are completed on time. You’ll also keep customer information up to date and alert the right teams if a customer may not renew. This role is a good opportunity to grow your experience in customer service, account management, or commercial operations.
Responsibilities
Manage a group of customer accounts and keep track of when each contract is due for renewal.
Contact customers before their contracts end and guide them through the renewal process.
Explain planned price changes and make sure the correct prices are recorded.
Follow pricing guidelines and ask for support when a customer requests an exception.
Keep customer records, contract details, renewal dates, and follow-up notes up to date.
Let the Account Management team know if a customer may not renew or might be interested in additional services.
Work with Account Management, Finance, and Sales Operations to resolve issues that could delay a renewal.
Keep your work organized and follow up on multiple accounts and deadlines.
Requirements
Experience in sales, customer service, customer success, account management, or a similar customer-facing role.
Strong spoken and written English.
Clear, professional communication and confidence discussing contracts and prices with customers.
Good organization and attention to detail, especially when handling customer information and deadlines.
The ability to follow a process, manage several tasks, and keep accurate records.
Comfort using online tools, spreadsheets, and customer record systems such as a CRM.
A proactive approach: you follow up, flag possible problems, and keep colleagues informed.
Nice to Have
Experience with contract renewals or ongoing customer accounts.
Familiarity with Salesforce, HubSpot, or a similar CRM.
Experience with contracts, billing, pricing, or sales.
Interest in energy, sustainability, or technology.
Familiarity with AI tools such as Claude or Gemini.
