Teknologji Informacioni (IT)Tiranë1 javë më parëFull Time
Overview
Revenued Albania, the fast-growing Tirana branch of Revenued, LLC, operates within a fintech business established by leaders from the U.S. alternative small business financing industry. From its inception, Revenued Albania has focused on creating opportunities for outstanding professionals in Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology.
Alongside recruiting exceptional people, Revenued Albania offers competitive pay and benefits that include private medical insurance, continuous training, performance-based bonuses, transportation, and genuine career advancement opportunities. Its contemporary offices in the ETC Business Center offer panoramic views across Tirana and convenient access to the connected shopping mall, food court, bars, and other amenities.
Become part of a growing fintech business and collaborate with ambitious professionals who are focused on their careers, with opportunities to develop alongside the company.
We are seeking an IT Support Specialist to strengthen our team. The position supports the organization's information technology needs to improve operational efficiency, with a focus on troubleshooting technical problems, maintaining hardware and software installations, and enhancing IT systems.
Working hours: 2:30 pm - 10:30 pm or 4:00 pm - 12:00 am
Responsibilities
Core duties and responsibilities:
Deliver technical assistance to users working onsite and remotely, in accordance with recognized industry best practices.
Administer and support servers, desktop computers, switches, firewalls, telephones, smartphones, application deployments, security updates and protection, and other computing systems and devices as required by the company.
Carry out the deployment of computers and peripheral devices.
Prepare equipment for employees, completing or verifying the correct installation of cables, operating systems, hardware, software, peripherals, and any other necessary systems.
Develop thorough departmental documentation, including instructional guides, policies, and procedures, and keep these materials up to date.
Assemble and write training and user manuals covering legacy, current, and newly introduced systems.
Handle requests through the ticketing system, maintain ticket updates, and inform direct managers of changes and progress.
Install hardware, software, and peripheral equipment and carry out minor repairs in line with design requirements and installation specifications and procedures.
Proactively monitor, maintain, and update every aspect of the computer networks.
Troubleshoot and resolve technical problems caused by network interruptions.
Undertake other tasks and duties reasonably connected to the position when required.
Qualifications
Required experience, knowledge, skills, and abilities:
Written and spoken English proficiency at C1 level.
A Bachelor's degree in computer science, information technology, or a comparable subject.
2-4 years of relevant experience or relevant certifications as an alternative to a degree.
Practical experience setting up, configuring, and troubleshooting PC hardware and Chrome OS Devices.
Working experience with Microsoft Windows 11.
Practical knowledge of Microsoft O365, including Outlook, Word, and Excel.
Familiarity with Chrome OS, Microsoft Windows Server 2016/2019/2022, and Microsoft Active Directory.
Experience administering cloud-based SaaS applications, such as Google Workspace, O365, and Slack.
Knowledge of TCP/IP Networking principles.
Previous use of helpdesk ticketing systems.
Experience deploying, installing, and maintaining Printers/Scanners.
Experience working with Internet Browsers, including Edge, Firefox, and Chrome.
Ability to safeguard company systems while promoting a culture that enables users and encourages adherence to policies.
Strong multitasking abilities, including coordinating, organizing, prioritizing, and carrying out responsibilities despite competing demands and unexpected circumstances.
Well-developed interpersonal skills and the ability to build relationships.
Familiarity with deploying, installing, maintaining, and configuring Printers and Scanners.
Extensive understanding of computer hardware and software, together with advanced knowledge of database maintenance and system security.
Ability to listen attentively and actively.
Ability to explain complex information in manageable, understandable portions.
Required documents
A CV written in English.
Overview
Revenued Albania, the fast-growing Tirana branch of Revenued, LLC, operates within a fintech business established by leaders from the U.S. alternative small business financing industry. From its inception, Revenued Albania has focused on creating opportunities for outstanding professionals in Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology.
Alongside recruiting exceptional people, Revenued Albania offers competitive pay and benefits that include private medical insurance, continuous training, performance-based bonuses, transportation, and genuine career advancement opportunities. Its contemporary offices in the ETC Business Center offer panoramic views across Tirana and convenient access to the connected shopping mall, food court, bars, and other amenities.
Become part of a growing fintech business and collaborate with ambitious professionals who are focused on their careers, with opportunities to develop alongside the company.
We are seeking an IT Support Specialist to strengthen our team. The position supports the organization's information technology needs to improve operational efficiency, with a focus on troubleshooting technical problems, maintaining hardware and software installations, and enhancing IT systems.
Working hours: 2:30 pm - 10:30 pm or 4:00 pm - 12:00 am
Responsibilities
Core duties and responsibilities:
Deliver technical assistance to users working onsite and remotely, in accordance with recognized industry best practices.
Administer and support servers, desktop computers, switches, firewalls, telephones, smartphones, application deployments, security updates and protection, and other computing systems and devices as required by the company.
Carry out the deployment of computers and peripheral devices.
Prepare equipment for employees, completing or verifying the correct installation of cables, operating systems, hardware, software, peripherals, and any other necessary systems.
Develop thorough departmental documentation, including instructional guides, policies, and procedures, and keep these materials up to date.
Assemble and write training and user manuals covering legacy, current, and newly introduced systems.
Handle requests through the ticketing system, maintain ticket updates, and inform direct managers of changes and progress.
Install hardware, software, and peripheral equipment and carry out minor repairs in line with design requirements and installation specifications and procedures.
Proactively monitor, maintain, and update every aspect of the computer networks.
Troubleshoot and resolve technical problems caused by network interruptions.
Undertake other tasks and duties reasonably connected to the position when required.
Qualifications
Required experience, knowledge, skills, and abilities:
Written and spoken English proficiency at C1 level.
A Bachelor's degree in computer science, information technology, or a comparable subject.
2-4 years of relevant experience or relevant certifications as an alternative to a degree.
Practical experience setting up, configuring, and troubleshooting PC hardware and Chrome OS Devices.
Working experience with Microsoft Windows 11.
Practical knowledge of Microsoft O365, including Outlook, Word, and Excel.
Familiarity with Chrome OS, Microsoft Windows Server 2016/2019/2022, and Microsoft Active Directory.
Experience administering cloud-based SaaS applications, such as Google Workspace, O365, and Slack.
Knowledge of TCP/IP Networking principles.
Previous use of helpdesk ticketing systems.
Experience deploying, installing, and maintaining Printers/Scanners.
Experience working with Internet Browsers, including Edge, Firefox, and Chrome.
Ability to safeguard company systems while promoting a culture that enables users and encourages adherence to policies.
Strong multitasking abilities, including coordinating, organizing, prioritizing, and carrying out responsibilities despite competing demands and unexpected circumstances.
Well-developed interpersonal skills and the ability to build relationships.
Familiarity with deploying, installing, maintaining, and configuring Printers and Scanners.
Extensive understanding of computer hardware and software, together with advanced knowledge of database maintenance and system security.
Ability to listen attentively and actively.
Ability to explain complex information in manageable, understandable portions.
