SPA Receptionist
Gastronomi, Hoteleri & TurizemTiranë3 ditë më parëFull Time
Description
Maritim Hotel Plaza Tirana seeks experienced candidates to join Oblivion SPA.
Job Position: SPA Receptionist
ROLE PURPOSE
The Oblivion Spa Receptionist assists customers and coordinates their visits through courteous, efficient service. The role involves providing a welcoming, comfortable environment for every customer, with the primary aim of retaining existing customers and attracting new ones.
Responsibilities
- Greet guests warmly, with a smile and a courteous manner.
- Schedule treatments and allocate rooms.
- Fulfil special requests wherever feasible.
- Guide guests around the SPA and explain the correct use of its facilities.
- Handle telephone conversations professionally and courteously.
- Highlight special packages and promotional offers.
- Consistently deliver service to a 5-star standard.
- Provide reports on guests’ reactions.
- Keep the reception area clean and orderly.
Qualifications
- Hold a university degree.
- Speak English fluently.
- Knowledge of additional languages is an advantage.
- Be available for shift work; this is mandatory.
Required documents
- A CV.