Sherbim ndaj KlientitTiranë2 ditë më parëFull Time
The Opportunity
Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers.
This is a performance-focused position for someone who can communicate confidently, think quickly, handle objections and remain professional during continuous high-volume calling.
You will not provide licensed advice or complete customer enrolments. Your responsibility is to qualify consumers, obtain their permission and complete an accurate live transfer.
What You’ll Do
Contact consumer leads using an outbound dialer.
Follow campaign scripts, introductions and compliance requirements.
Ask focused questions to determine whether consumers meet campaign requirements.
Explain the reason for the call clearly and professionally.
Handle hesitation, objections, rejection and difficult conversations.
Obtain permission and complete warm live transfers.
Remain on the call until the receiving representative accepts the handoff.
Record accurate notes, dispositions, outcomes and follow-up requirements.
Handle unsuccessful transfers and callbacks according to campaign procedures.
Apply feedback from call reviews, coaching and performance reporting.
Learn and work across different consumer-service campaigns.
Required Experience
Three or more years of recent high-volume outbound calling experience.
Experience qualifying leads and completing warm or live transfers.
A history of achieving measurable call, qualification or transfer targets.
Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
Strong understanding of call dispositions, callbacks, holds, consultation calls and live transfers.
Experience maintainingaccurate CRM records while speaking with consumers.
Strong listening, communication and objection-handling skills.
Ability to remain calm and professional when dealing with rejection or abusive callers.
Ability to type at least 35 net words per minute with strong accuracy.
Verifiable employment history and professional references.
Availability to work the assigned full-time campaign schedule.
The Opportunity
Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers.
This is a performance-focused position for someone who can communicate confidently, think quickly, handle objections and remain professional during continuous high-volume calling.
You will not provide licensed advice or complete customer enrolments. Your responsibility is to qualify consumers, obtain their permission and complete an accurate live transfer.
What You’ll Do
Contact consumer leads using an outbound dialer.
Follow campaign scripts, introductions and compliance requirements.
Ask focused questions to determine whether consumers meet campaign requirements.
Explain the reason for the call clearly and professionally.
Handle hesitation, objections, rejection and difficult conversations.
Obtain permission and complete warm live transfers.
Remain on the call until the receiving representative accepts the handoff.
Record accurate notes, dispositions, outcomes and follow-up requirements.
Handle unsuccessful transfers and callbacks according to campaign procedures.
Apply feedback from call reviews, coaching and performance reporting.
Learn and work across different consumer-service campaigns.
Required Experience
Three or more years of recent high-volume outbound calling experience.
Experience qualifying leads and completing warm or live transfers.
A history of achieving measurable call, qualification or transfer targets.
Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
Strong understanding of call dispositions, callbacks, holds, consultation calls and live transfers.
Experience maintainingaccurate CRM records while speaking with consumers.
Strong listening, communication and objection-handling skills.
Ability to remain calm and professional when dealing with rejection or abusive callers.
Ability to type at least 35 net words per minute with strong accuracy.
Verifiable employment history and professional references.
Availability to work the assigned full-time campaign schedule.
Lead Qualification Representative — Langford Staffing | Talenta
