Operations Manager, SmartBox & PairMyKey

• Location: Kosovo office
• Employment Type: Full-time
• Working Hours: US-based hour coverage (9 AM–5 PM Central), with remote flexibility in the evenings.

About Kore.co

Kore.co builds and sells technology for businesses across the United States. We operate three product lines: restaurant technology, automotive key programming (SmartBox and PairMyKey), and payment processing.

Our Kosovo office is home to our development, sales, support, and design teams.

The Role

We are looking for an organized and detail-oriented Operations Manager to oversee the day-to-day operations of our automotive key programming product line.

You will manage distributor orders, serial number records, service jobs, customer support coordination, billing, and trade show preparation. You will ensure that orders are processed correctly, invoices are issued, payments are made on time, and operational records remain accurate.

You will report directly to the US-based COO and provide written operational status reports every other Friday, supported by clear figures and measurable results.

What You’ll Own

Distributor Orders

• Process purchase orders, prepare invoices, and coordinate shipments with tracking.
• Assign and record serial numbers.
• Manage distributor communications.
• Ensure every purchase order is invoiced, shipped, and accurately documented.

Service Jobs

• Manage product returns and repairs.
• Prepare service estimates and invoices.
• Maintain accurate status updates for all open service jobs.

Daily Operations

• Manage incoming distributor and customer emails.
• Coordinate partner orders.
• Provide backup customer support by phone and email.
• Ensure inquiries are addressed within the same or next business day.

Support and Billing

• Oversee support tickets and monitor team performance.
• Invoice support-related sales.
• Process vendor payments.
• Ensure support tickets are handled within agreed service-level targets.

Monthly Administration

• Process distributor commissions and payments.
• Prepare and send distributor reports.
• Publish product release notes and issue invoices.

Operations Manager, SmartBox & PairMyKey

• Location: Kosovo office
• Employment Type: Full-time
• Working Hours: US-based hour coverage (9 AM–5 PM Central), with remote flexibility in the evenings.

About Kore.co

Kore.co builds and sells technology for businesses across the United States. We operate three product lines: restaurant technology, automotive key programming (SmartBox and PairMyKey), and payment processing.

Our Kosovo office is home to our development, sales, support, and design teams.

The Role

We are looking for an organized and detail-oriented Operations Manager to oversee the day-to-day operations of our automotive key programming product line.

You will manage distributor orders, serial number records, service jobs, customer support coordination, billing, and trade show preparation. You will ensure that orders are processed correctly, invoices are issued, payments are made on time, and operational records remain accurate.

You will report directly to the US-based COO and provide written operational status reports every other Friday, supported by clear figures and measurable results.

What You’ll Own

Distributor Orders

• Process purchase orders, prepare invoices, and coordinate shipments with tracking.
• Assign and record serial numbers.
• Manage distributor communications.
• Ensure every purchase order is invoiced, shipped, and accurately documented.

Service Jobs

• Manage product returns and repairs.
• Prepare service estimates and invoices.
• Maintain accurate status updates for all open service jobs.

Daily Operations

• Manage incoming distributor and customer emails.
• Coordinate partner orders.
• Provide backup customer support by phone and email.
• Ensure inquiries are addressed within the same or next business day.

Support and Billing

• Oversee support tickets and monitor team performance.
• Invoice support-related sales.
• Process vendor payments.
• Ensure support tickets are handled within agreed service-level targets.

Monthly Administration

• Process distributor commissions and payments.
• Prepare and send distributor reports.
• Publish product release notes and issue invoices.