Customer Experience Specialist (Night Shift)
An AI-driven operating system for beauty, wellness and self care
Fresha provides an AI-powered operating system for the worldwide beauty, wellness and self-care sector, bringing together and supporting salons, barbers, spas, medspas, fitness studios and health practices.
Used by millions of consumers and businesses globally, Fresha serves 140,000+ businesses and 450,000+ stylists and professionals, and has handled over 1 billion appointments so far.
The company’s headquarters are in London, United Kingdom, and it operates 15 global offices across North America, EMEA and APAC.
Through its marketplace, Fresha enables consumers to find, schedule and pay for beauty and wellness services from local businesses. Its integrated platform helps businesses and professionals run their operations using accessible business software and financial technology tools.
The Fresha ecosystem equips merchants to manage bookings, point of sale, customer records, marketing automation, loyalty, beauty-product stock and teams efficiently.
Its consumer marketplace also creates extra revenue opportunities for partners through online reservations and automated marketing, with integrations across major platforms such as Instagram, Facebook and Google.
Key details
Fresha’s Customer Experience team operates 24/7, so this position involves planned shift work.
Shift: 12:00 AM to 8:00 AM (Night Shift)
Salary: €1,250 gross per month
Working setup: Fully remote
Start date: 1st of November
Role Overview
As Fresha continues its ambitious growth, it is seeking an outstanding Customer Experience Specialist to join its international organisation.
Reporting to the CX Team Lead, you will work closely with Fresha clients, manage support tickets and communicate with partners mainly by email.
The support model may develop over time to include channels such as voice and phone, live chat, social media, WhatsApp and SMS. Should these channels be introduced, you will provide partner support through them as well.
This role suits someone who performs well in a dynamic, fast-moving setting, enjoys collaborating within a close cross-functional team, likes addressing complex challenges and wants to make a meaningful contribution.
Supporting Partners and their clients
Testing and investigation
High performance
Continuous learning and development
The responsibilities listed are not complete, and further activities may also be assigned.
What we seek
Curiosity
A natural troubleshooter who investigates root causes and develops creative solutions that go beyond partner expectations.
Passion
A sincere commitment to delighting partners, forming strong relationships and building advocates for Fresha.
English language skills
The capability to provide high-quality written and spoken responses in English.
Technical mindset
Confidence in using, navigating and explaining a complex software platform.
Ability to work at pace
Comfort with ongoing learning as Fresha’s software, products and business continue to change.
Comfort with ambiguity
The ability to learn by testing, investigating and using the product directly.
Enthusiasm
A positive, proactive attitude focused on finding solutions.
Feedback mindset
Willingness to receive feedback, incorporate it into daily work, show humility and improve continuously.
Fresha values passion and potential alongside specific capabilities. The company supports professional growth and provides the assistance needed to succeed in the role.
Interview Process
Armend Rexhepi — the shift-work version is provided below.
Key details
The customer experience function is staffed 24/7, and this role requires scheduled shifts, including weekend work.
Shifts: 8AM-5PM (1 hour unpaid break, office based), 3PM-12AM (1 hour unpaid break, office based)
Hiring: 10x Customer Experience Specialists
Salary: 960 EUR Gross Per Month
Office: Prime Residence Pejton, Rruga Ukshin Hoti, Pristina 10000
Start Date: May 4th 2026
Working Setup: 5 days per week in office
Role Overview
With Fresha pursuing continued and exciting growth, the company is looking for an exceptional Customer Experience Specialist to become part of its global business.
You will report to the CX Team Lead, collaborate with Fresha clients, manage support tickets and communicate with partners through email.
This approach may change over time through the addition of contact channels including voice/phone, live chat, social media, WhatsApp, and SMS. You will also manage these channels if they are introduced.
The opportunity is well suited to someone who enjoys a fast-paced and evolving environment, works effectively in a close-knit cross-disciplinary team, is comfortable with complex domains and wants to have an impact.
The listed duties are not exhaustive, and you may be asked to complete additional activities.
To support collaboration, face-to-face engagement and teamwork, Fresha employees work in the office four days per week and may work remotely one day each week.
Fresha places equal importance on passion, potential and specific skills. It promotes growth and offers the support needed to excel in the position.
The aim is to complete the full interview process and provide feedback within 2 weeks.
Each received application is reviewed manually by the talent team. Although assessments are generally targeted within 7 days, this period can occasionally be longer because of the high number of interested candidates.
Customer Experience Specialist (Night Shift)
An AI-driven operating system for beauty, wellness and self care
Fresha provides an AI-powered operating system for the worldwide beauty, wellness and self-care sector, bringing together and supporting salons, barbers, spas, medspas, fitness studios and health practices.
Used by millions of consumers and businesses globally, Fresha serves 140,000+ businesses and 450,000+ stylists and professionals, and has handled over 1 billion appointments so far.
The company’s headquarters are in London, United Kingdom, and it operates 15 global offices across North America, EMEA and APAC.
Through its marketplace, Fresha enables consumers to find, schedule and pay for beauty and wellness services from local businesses. Its integrated platform helps businesses and professionals run their operations using accessible business software and financial technology tools.
The Fresha ecosystem equips merchants to manage bookings, point of sale, customer records, marketing automation, loyalty, beauty-product stock and teams efficiently.
Its consumer marketplace also creates extra revenue opportunities for partners through online reservations and automated marketing, with integrations across major platforms such as Instagram, Facebook and Google.
Key details
Fresha’s Customer Experience team operates 24/7, so this position involves planned shift work.
Shift: 12:00 AM to 8:00 AM (Night Shift)
Salary: €1,250 gross per month
Working setup: Fully remote
Start date: 1st of November
Role Overview
As Fresha continues its ambitious growth, it is seeking an outstanding Customer Experience Specialist to join its international organisation.
Reporting to the CX Team Lead, you will work closely with Fresha clients, manage support tickets and communicate with partners mainly by email.
The support model may develop over time to include channels such as voice and phone, live chat, social media, WhatsApp and SMS. Should these channels be introduced, you will provide partner support through them as well.
This role suits someone who performs well in a dynamic, fast-moving setting, enjoys collaborating within a close cross-functional team, likes addressing complex challenges and wants to make a meaningful contribution.
Supporting Partners and their clients
Testing and investigation
High performance
Continuous learning and development
The responsibilities listed are not complete, and further activities may also be assigned.
What we seek
Curiosity
A natural troubleshooter who investigates root causes and develops creative solutions that go beyond partner expectations.
Passion
A sincere commitment to delighting partners, forming strong relationships and building advocates for Fresha.
English language skills
The capability to provide high-quality written and spoken responses in English.
Technical mindset
Confidence in using, navigating and explaining a complex software platform.
Ability to work at pace
Comfort with ongoing learning as Fresha’s software, products and business continue to change.
Comfort with ambiguity
The ability to learn by testing, investigating and using the product directly.
Enthusiasm
A positive, proactive attitude focused on finding solutions.
Feedback mindset
Willingness to receive feedback, incorporate it into daily work, show humility and improve continuously.
Fresha values passion and potential alongside specific capabilities. The company supports professional growth and provides the assistance needed to succeed in the role.
Interview Process
Armend Rexhepi — the shift-work version is provided below.
Key details
The customer experience function is staffed 24/7, and this role requires scheduled shifts, including weekend work.
Shifts: 8AM-5PM (1 hour unpaid break, office based), 3PM-12AM (1 hour unpaid break, office based)
Hiring: 10x Customer Experience Specialists
Salary: 960 EUR Gross Per Month
Office: Prime Residence Pejton, Rruga Ukshin Hoti, Pristina 10000
Start Date: May 4th 2026
Working Setup: 5 days per week in office
Role Overview
With Fresha pursuing continued and exciting growth, the company is looking for an exceptional Customer Experience Specialist to become part of its global business.
You will report to the CX Team Lead, collaborate with Fresha clients, manage support tickets and communicate with partners through email.
This approach may change over time through the addition of contact channels including voice/phone, live chat, social media, WhatsApp, and SMS. You will also manage these channels if they are introduced.
The opportunity is well suited to someone who enjoys a fast-paced and evolving environment, works effectively in a close-knit cross-disciplinary team, is comfortable with complex domains and wants to have an impact.
The listed duties are not exhaustive, and you may be asked to complete additional activities.
To support collaboration, face-to-face engagement and teamwork, Fresha employees work in the office four days per week and may work remotely one day each week.
Fresha places equal importance on passion, potential and specific skills. It promotes growth and offers the support needed to excel in the position.
The aim is to complete the full interview process and provide feedback within 2 weeks.
Each received application is reviewed manually by the talent team. Although assessments are generally targeted within 7 days, this period can occasionally be longer because of the high number of interested candidates.
