Teknologji Informacioni (IT)Tiranë1 javë më parëFull Time
Description & Requirements
Who we are looking for
1–2 years of experience supporting enterprise IT applications, including application support, system administration, or development activities; alternatively, prior experience in an IT support role involving ticket handling and customer interaction.
Experience with SAP ERP, preferably SAP HCM, is considered an advantage.
Bachelor’s degree or equivalent practical experience.
Proven experience working with functional, technical, and testing documentation.
Strong analytical and problem-solving skills, with the ability to investigate issues across integrated systems.
Excellent collaboration and interpersonal skills, with a service-oriented and client-centric mindset.
Strong verbal and written communication skills in English.
Commitment to quality, reliability, and continuous improvement in line with Deloitte OneIT standards.
Nice to have:
Experience working in a shared services or global IT support environment.
Exposure to HR systems integration, interfaces, or data reconciliation processes.
Familiarity with ITSM / ticketing tools (e.g., ServiceNow or similar).
Basic understanding of SAP HCM modules (e.g., Personnel Administration, Organizational Management, Payroll integrations).
Experience supporting or participating in IT projects, system upgrades, or process improvements.
Interest in developing deeper expertise in HR IT applications and enterprise systems.
Your future role
Provide day-to-day application support forSAP HCM within the Deloitte HR systems landscape, working according to priorities defined by the ticketing solution.
Analyze, troubleshoot, and resolve incidents and service requests in collaboration with internal customers, senior consultants, and other subject matter experts.
Communicate effectively with internal stakeholders to clarify requirements, provide status updates, and ensure timely resolution of issues.
Create, maintain, and continuously improve system documentation and knowledge base articles across supported modules and processes.
Execute operational and technical procedures, including daily, weekly, monthly, and annual system checks to ensure system stability and compliance.
Monitor and support cross-system interfaces, ensuring data accuracy, consistency, and overall HR data quality.
Support reporting and data analysis activities, contributing to reliable insights and operational transparency.
Proactively identify improvement opportunities in support processes and contribute to operational excellence initiatives.
What we offer
Stable job in multinational company based on employment contract;
Working in flexible hybrid model - partially from home and the office;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms)
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.
Description & Requirements
Who we are looking for
1–2 years of experience supporting enterprise IT applications, including application support, system administration, or development activities; alternatively, prior experience in an IT support role involving ticket handling and customer interaction.
Experience with SAP ERP, preferably SAP HCM, is considered an advantage.
Bachelor’s degree or equivalent practical experience.
Proven experience working with functional, technical, and testing documentation.
Strong analytical and problem-solving skills, with the ability to investigate issues across integrated systems.
Excellent collaboration and interpersonal skills, with a service-oriented and client-centric mindset.
Strong verbal and written communication skills in English.
Commitment to quality, reliability, and continuous improvement in line with Deloitte OneIT standards.
Nice to have:
Experience working in a shared services or global IT support environment.
Exposure to HR systems integration, interfaces, or data reconciliation processes.
Familiarity with ITSM / ticketing tools (e.g., ServiceNow or similar).
Basic understanding of SAP HCM modules (e.g., Personnel Administration, Organizational Management, Payroll integrations).
Experience supporting or participating in IT projects, system upgrades, or process improvements.
Interest in developing deeper expertise in HR IT applications and enterprise systems.
Your future role
Provide day-to-day application support forSAP HCM within the Deloitte HR systems landscape, working according to priorities defined by the ticketing solution.
Analyze, troubleshoot, and resolve incidents and service requests in collaboration with internal customers, senior consultants, and other subject matter experts.
Communicate effectively with internal stakeholders to clarify requirements, provide status updates, and ensure timely resolution of issues.
Create, maintain, and continuously improve system documentation and knowledge base articles across supported modules and processes.
Execute operational and technical procedures, including daily, weekly, monthly, and annual system checks to ensure system stability and compliance.
Monitor and support cross-system interfaces, ensuring data accuracy, consistency, and overall HR data quality.
Support reporting and data analysis activities, contributing to reliable insights and operational transparency.
Proactively identify improvement opportunities in support processes and contribute to operational excellence initiatives.
What we offer
Stable job in multinational company based on employment contract;
Working in flexible hybrid model - partially from home and the office;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms)
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.
