At Concentrix, we're more than a global technology and services leader. We are the team behind some of the world's most recognizable brands, helping them transform customer experiences, optimize operations, and achieve breakthrough business outcomes.

Operating in over 70 countries, we combine human talent, advanced technology, data-driven insights, and industry expertise to create innovative solutions that simplify how businesses work, interact, and grow.

We're looking for an Operational Excellence Project Manager to join our Performance Excellence organization and play a strategic role in delivering transformation initiatives across the region.

If you're passionate about project management, operational excellence, stakeholder engagement, and leading change in a fast-paced international environment, we'd love to hear from you.

The Role

As an Operational Excellence Project Manager, you will report directly to the Performance Excellence Director and lead high-impact projects supporting business growth, client transitions, and continuous improvement initiatives.

You will act as a key driver of operational transformation, ensuring projects are delivered successfully while creating measurable value for clients and the business.

What You'll Do

Project & Transition Management

• Lead end-to-end client transitions, from planning and implementation through stabilization and hypercare.
• Manage complex regional projects involving multiple workstreams, countries, stakeholders, and operational teams.
• Develop and maintain project plans, timelines, risk registers, and governance structures.
• Ensure all project objectives, milestones, and deliverables are achieved on time and within scope.

Operational Excellence & Continuous Improvement

• Support the design and implementation of operational excellence methodologies and governance frameworks.
• Drive process optimization initiatives that improve efficiency, quality, customer experience, and business performance.
• Promote standardization, best practices, and performance management frameworks across the region.
• Identify opportunities for innovation and operational improvement.

Stakeholder & Leadership Engagement

• Partner closely with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT, and other functional teams.
• Provide project governance, executive visibility, and progress reporting to senior leadership.
• Facilitate decision-making, resolve issues, and proactively manage project risks.

At Concentrix, we're more than a global technology and services leader. We are the team behind some of the world's most recognizable brands, helping them transform customer experiences, optimize operations, and achieve breakthrough business outcomes.

Operating in over 70 countries, we combine human talent, advanced technology, data-driven insights, and industry expertise to create innovative solutions that simplify how businesses work, interact, and grow.

We're looking for an Operational Excellence Project Manager to join our Performance Excellence organization and play a strategic role in delivering transformation initiatives across the region.

If you're passionate about project management, operational excellence, stakeholder engagement, and leading change in a fast-paced international environment, we'd love to hear from you.

The Role

As an Operational Excellence Project Manager, you will report directly to the Performance Excellence Director and lead high-impact projects supporting business growth, client transitions, and continuous improvement initiatives.

You will act as a key driver of operational transformation, ensuring projects are delivered successfully while creating measurable value for clients and the business.

What You'll Do

Project & Transition Management

• Lead end-to-end client transitions, from planning and implementation through stabilization and hypercare.
• Manage complex regional projects involving multiple workstreams, countries, stakeholders, and operational teams.
• Develop and maintain project plans, timelines, risk registers, and governance structures.
• Ensure all project objectives, milestones, and deliverables are achieved on time and within scope.

Operational Excellence & Continuous Improvement

• Support the design and implementation of operational excellence methodologies and governance frameworks.
• Drive process optimization initiatives that improve efficiency, quality, customer experience, and business performance.
• Promote standardization, best practices, and performance management frameworks across the region.
• Identify opportunities for innovation and operational improvement.

Stakeholder & Leadership Engagement

• Partner closely with Operations Leaders, Site Directors, Workforce Management, Quality, Training, HR, IT, and other functional teams.
• Provide project governance, executive visibility, and progress reporting to senior leadership.
• Facilitate decision-making, resolve issues, and proactively manage project risks.