Full Remote Customer Support Specialist – Welsh & English Speaking
COMMERCEY is seeking a motivated, skilled Welsh- and English-speaking Customer Support Specialist for an international project within its rapidly expanding company and engaging work setting.
This is a fully remote position, operating Monday through Friday between 9:00 AM and 6:00 PM.
The successful applicant will assist customers by answering enquiries, handling requests, and delivering a positive experience through the available support channels. They will receive comprehensive initial training, followed by ongoing training during their employment.
Training covers the company’s systems and support tools, while also providing a thorough introduction to its services and operational procedures.
The company aims to equip the new team member with the skills needed for this role and encourage their professional advancement within the organisation.
Key Responsibilities
Customer Support
Deliver courteous, professional assistance in both Welsh and English, responding to customer enquiries through email, helpdesk, and telephone channels.
Customer Assistance
Support customers in resolving problems, responding to their questions, and giving them clear details about company services.
Case Handling
Process customer requests effectively and refer more complex matters to the relevant internal teams when required.
Customer Communication
Communicate with customers in a clear, respectful, and supportive manner to maintain high customer satisfaction.
Essential Requirements
Experience
What We Offer
The new employee should be available to begin as soon as possible.
Full Remote Customer Support Specialist – Welsh & English Speaking
COMMERCEY is seeking a motivated, skilled Welsh- and English-speaking Customer Support Specialist for an international project within its rapidly expanding company and engaging work setting.
This is a fully remote position, operating Monday through Friday between 9:00 AM and 6:00 PM.
The successful applicant will assist customers by answering enquiries, handling requests, and delivering a positive experience through the available support channels. They will receive comprehensive initial training, followed by ongoing training during their employment.
Training covers the company’s systems and support tools, while also providing a thorough introduction to its services and operational procedures.
The company aims to equip the new team member with the skills needed for this role and encourage their professional advancement within the organisation.
Key Responsibilities
Customer Support
Deliver courteous, professional assistance in both Welsh and English, responding to customer enquiries through email, helpdesk, and telephone channels.
Customer Assistance
Support customers in resolving problems, responding to their questions, and giving them clear details about company services.
Case Handling
Process customer requests effectively and refer more complex matters to the relevant internal teams when required.
Customer Communication
Communicate with customers in a clear, respectful, and supportive manner to maintain high customer satisfaction.
Essential Requirements
Experience
What We Offer
The new employee should be available to begin as soon as possible.
