Company Description
Baruti AG is a specialized outsourcing provider offering nearshore solutions to clients in DACH Region. Headquartered in Zug, Switzerland, the company delivers high-quality, cost-effective services through its subsidiary Baruti Kosovo. Baruti’s operations are certified according to ISO 27001:2022 and PCI DSS, and the company undergoes annual EcoVadis assessments, highlighting its commitment to security, sustainability, and responsible business practices. The service portfolio includes call center operations, ICT support, back-office functions, and HR and accounting services. Baruti invests in continuous training and close collaboration with partners to maintain high standards and build long-term, stable client relationships.
Role Description
The Team Leader Customer Service role is a full-time, on-site position based in Prizren. The role involves leading and motivating a customer service team, organizing schedules, and ensuring that service levels and quality standards are consistently met. The Team Leader monitors performance through KPIs, provides coaching and feedback, and supports team members in handling complex customer inquiries or escalations. Day-to-day responsibilities include coordinating workflows, aligning processes with client requirements, preparing regular reports, and collaborating with other departments to optimize service delivery. The role also contributes to continuous improvement initiatives, supports training activities, and promotes a professional, customer-focused working environment.
Qualifications
Company Description
Baruti AG is a specialized outsourcing provider offering nearshore solutions to clients in DACH Region. Headquartered in Zug, Switzerland, the company delivers high-quality, cost-effective services through its subsidiary Baruti Kosovo. Baruti’s operations are certified according to ISO 27001:2022 and PCI DSS, and the company undergoes annual EcoVadis assessments, highlighting its commitment to security, sustainability, and responsible business practices. The service portfolio includes call center operations, ICT support, back-office functions, and HR and accounting services. Baruti invests in continuous training and close collaboration with partners to maintain high standards and build long-term, stable client relationships.
Role Description
The Team Leader Customer Service role is a full-time, on-site position based in Prizren. The role involves leading and motivating a customer service team, organizing schedules, and ensuring that service levels and quality standards are consistently met. The Team Leader monitors performance through KPIs, provides coaching and feedback, and supports team members in handling complex customer inquiries or escalations. Day-to-day responsibilities include coordinating workflows, aligning processes with client requirements, preparing regular reports, and collaborating with other departments to optimize service delivery. The role also contributes to continuous improvement initiatives, supports training activities, and promotes a professional, customer-focused working environment.
Qualifications
