Company Description

Baruti AG is a specialist in outsourcing services, delivering nearshore solutions for clients in DACH Region. Headquartered in Zug, Switzerland, with operations in Kosovo, Baruti combines high-quality service with cost-effective delivery to meet demanding partner expectations. The company’s work is certified according to ISO 27001:2022 and PCI DSS, and it undergoes annual EcoVadis assessments, reflecting a strong commitment to data security, sustainability, and responsible business practices. Baruti focuses on building long-term partnerships and actively involves clients throughout project implementation. Its service portfolio includes call center operations, ICT support, back-office functions, HR, and accounting services, supported by continuous training and internationally recognized certifications.

Role Description

This is a full-time, on-site Call Agent role based in Podujeve. The Call Agent will handle inbound and outbound calls, provide customer support, respond to inquiries, and document interactions accurately in the relevant systems. Day-to-day tasks include following call scripts and procedures, resolving issues or escalating them when necessary, and ensuring a professional and friendly communication style at all times. The role also involves coordinating with team members and supervisors, meeting performance targets, and adhering to company policies and quality standards. Call Agents are expected to participate in training sessions, apply feedback, and contribute to a positive and collaborative work environment.

Qualifications

• Strong communication skills, including clear speaking, active listening, and professional telephone etiquette.
• Proficiency in German Language
• Customer service capabilities, such as empathy, problem-solving, and the ability to manage difficult conversations calmly.
• Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications.
• Organizational skills, including attention to detail, accurate documentation, and effective time management.
• Ability to work in shifts, maintain reliability and punctuality, and collaborate within a team-oriented environment.
• Fluency in relevant languages (e.g., German and/or English) suitable for serving Baruti’s client markets.
• Prior experience in call center or customer support roles is an advantage but not mandatory.
• High level of integrity, respect for data protection and confidentiality, and willingness to participate in ongoing training.

Company Description

Baruti AG is a specialist in outsourcing services, delivering nearshore solutions for clients in DACH Region. Headquartered in Zug, Switzerland, with operations in Kosovo, Baruti combines high-quality service with cost-effective delivery to meet demanding partner expectations. The company’s work is certified according to ISO 27001:2022 and PCI DSS, and it undergoes annual EcoVadis assessments, reflecting a strong commitment to data security, sustainability, and responsible business practices. Baruti focuses on building long-term partnerships and actively involves clients throughout project implementation. Its service portfolio includes call center operations, ICT support, back-office functions, HR, and accounting services, supported by continuous training and internationally recognized certifications.

Role Description

This is a full-time, on-site Call Agent role based in Podujeve. The Call Agent will handle inbound and outbound calls, provide customer support, respond to inquiries, and document interactions accurately in the relevant systems. Day-to-day tasks include following call scripts and procedures, resolving issues or escalating them when necessary, and ensuring a professional and friendly communication style at all times. The role also involves coordinating with team members and supervisors, meeting performance targets, and adhering to company policies and quality standards. Call Agents are expected to participate in training sessions, apply feedback, and contribute to a positive and collaborative work environment.

Qualifications

• Strong communication skills, including clear speaking, active listening, and professional telephone etiquette.
• Proficiency in German Language
• Customer service capabilities, such as empathy, problem-solving, and the ability to manage difficult conversations calmly.
• Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications.
• Organizational skills, including attention to detail, accurate documentation, and effective time management.
• Ability to work in shifts, maintain reliability and punctuality, and collaborate within a team-oriented environment.
• Fluency in relevant languages (e.g., German and/or English) suitable for serving Baruti’s client markets.
• Prior experience in call center or customer support roles is an advantage but not mandatory.
• High level of integrity, respect for data protection and confidentiality, and willingness to participate in ongoing training.