Company Description

We Are Fiber is a global Business Process Outsourcing company delivering services in inbound support, data management, and smartsourcing for clients in more than 20 countries. With a team of approximately 700 professionals, the company helps clients focus on core activities, improve performance, and create sustainable value. We Are Fiber emphasizes customer-centric service, measurable results, and long-term partnerships built on trust and reliability. The company fosters a young, dynamic, and supportive work environment, investing in coaching and development programs that help team members grow and succeed. By combining highly trained people, customized processes, and advanced technology, We Are Fiber delivers efficient, high-quality solutions across more than 20 industries.

Role Description

This is a full-time, on-site French Customer Support Representative role based in Tirana. In this position, you will handle inbound customer inquiries in French via phone, email, and chat, providing accurate information, guidance, and problem resolution. You will document interactions, update customer records, and follow established procedures to ensure efficient and consistent service. The role involves collaborating with team members and supervisors to escalate complex issues, share feedback, and continuously improve customer experience. You will be expected to meet quality and productivity targets while maintaining a professional, empathetic, and customer-focused approach in every interaction.

Qualifications

Strong language skills in French (C1 or higher) and good working knowledge of English for internal communication.
Customer service and communication skills, including active listening, clear verbal and written communication, and a customer-oriented mindset.
Basic computer and technical skills, such as using CRM systems, ticketing tools, email platforms, and standard office software.
Problem-solving and organizational skills, including attention to detail, ability to follow procedures, and efficient time management.
Previous experience in customer support, call center, or BPO environments is an advantage but not mandatory.
Ability to work on-site in Tirana in rotating shifts, including evenings or weekends if required.
Resilience and adaptability in a fast-paced, target-driven environment, with a positive attitude toward learning and feedback.
High school diploma required; a degree in business, communication, or related fields is considered a plus.

Company Description

Role Description

Qualifications

Strong language skills in French (C1 or higher) and good working knowledge of English for internal communication.

Customer service and communication skills, including active listening, clear verbal and written communication, and a customer-oriented mindset.

Basic computer and technical skills, such as using CRM systems, ticketing tools, email platforms, and standard office software.

Problem-solving and organizational skills, including attention to detail, ability to follow procedures, and efficient time management.

Previous experience in customer support, call center, or BPO environments is an advantage but not mandatory.

Ability to work on-site in Tirana in rotating shifts, including evenings or weekends if required.

Resilience and adaptability in a fast-paced, target-driven environment, with a positive attitude toward learning and feedback.

High school diploma required; a degree in business, communication, or related fields is considered a plus.