Travel Operations Coordinator (Remote)
Location: Remote (Albania)
Employment: Full-time
Company: Polaris Group
Some professionals only handle reservations, while others make sure entire travel experiences run smoothly from start to finish.
At Polaris Group, outstanding trips are built by people who bring excellence to their work.
The company is an international travel group with strong growth ambitions, focused on tailor-made travel across Albania and the Western Balkans. Through its brands — including Travelling Albania, Mira Travel, and Terra Balkanica — it creates premium travel experiences for individual travellers, groups, corporate clients, and international travel partners.
Even though each brand has its own profile, all of them are united by the same principles: quality, professionalism, personalised service, and ongoing improvement.
As the organisation expands, Polaris Group is seeking a dedicated and driven Travel Operations Coordinator to reinforce its Operations Team.
This role is fully remote and can be carried out from home anywhere in Albania.
Your Mission
After the sales team confirms a trip, your role is to make sure it is delivered as a seamless travel experience.
You will oversee each operational aspect, from arranging hotel bookings and communicating with suppliers to assisting travellers throughout their journey. The objective is to ensure that everything is prepared correctly, professionally, and within the required timeframe.
This position suits someone who likes taking responsibility, performs well in a fast-moving setting, and recognises that excellent customer experiences depend on accuracy, dedication, and collaboration.
Your Responsibilities
As a Travel Operations Coordinator, you will:
- Oversee the full operational delivery of tailor-made trips and group travel.
- Arrange hotels, transfers, excursions, rental cars, and other travel-related services across the Balkans.
- Communicate on a daily basis with hotels, guides, transport providers, and local partners.
- Track confirmations, payments, and reservation deadlines.
- Compile travel documentation and operational files.
- Review bookings and verify that all details are accurate.
- Assist travellers before departure and while they are travelling.
- Handle operational issues promptly, calmly, and professionally.
- Cooperate closely with colleagues based in Albania and the Netherlands.
- Share suggestions that enhance quality, efficiency, and customer satisfaction.
Who You Are
- You are comfortable taking responsibility and do not rely on constant direction.
- You are organised, focused on solutions, and sincerely enjoy supporting people. When priorities shift, you stay composed and can manage several projects at the same time without overlooking details.
- You recognise that tourism is a service-driven field that sometimes requires flexibility, and you are not limited by a strict 9-to-5 mindset.
- Above all, you are committed to quality and take pride in producing excellent results.
Requirements
Education
- Bachelor’s degree (required)
- Master’s degree is an advantage
Experience
- At least two years of experience in tourism, hospitality, or travel operations.
- Background in tailor-made travel or destination management is considered a major advantage.
Languages
- Native Albanian.
- Professional English (spoken and written).
- Additional languages such as Dutch, German, Italian, or French are seen as a strong advantage.
Skills & Competencies
We are looking for someone who:
- Can work independently and assume ownership of tasks.
- Is exceptionally organised and methodical.
- Is capable of managing multiple projects at once.
- Works effectively under pressure.
- Demonstrates very strong communication abilities.
- Maintains a customer-focused and service-oriented approach.
- Approaches situations by seeking solutions instead of dwelling on problems.
- Learns fast and adjusts easily to change.
- Shows initiative and acts proactively.
- Likes being part of an international team.
- Gives careful attention to detail.
- Is dedicated to developing a long-term career.
- Wants to grow alongside the company.
What We Offer
- A full-time remote role.
- The possibility to work from home from any location in Albania.
- Company laptop.
- Company mobile phone.
- Competitive salary based on experience.
- Professional training and ongoing development.
- Long-term career prospects.
- A supportive and ambitious international team.
- The chance to work with several premium travel brands.
- A workplace where your ideas are appreciated and your contribution has real impact.
Grow with Polaris Group
- The company is not only searching for a person to occupy a vacancy.
- It is looking for someone interested in building a career.
- As Polaris Group continues to grow, team members can expand their expertise, assume new responsibilities, and contribute across several brands within the organisation.
- Although the central focus of this role is Travel Operations, employees are encouraged over time to develop into well-rounded tourism professionals.
- The company invests in individuals who are dedicated, ambitious, and motivated to progress.
- If you share this approach, you are likely to fit well within the team.
Why Join Polaris Group?
At Polaris Group, quality is the result of deliberate effort.
Each reservation, itinerary, and interaction with customers represents the company’s reputation.
Its goal is to become one of the leading premium travel companies specialising in Albania and the Western Balkans. To reach that objective, the company is building a team of skilled professionals who value responsibility, continuous learning, and collaboration around a shared purpose.
If you want more than simply another role and are seeking to join a growing international company where your work can have genuine impact, this opportunity may be a strong fit.
Required documents
- Your CV (in English)
- A short motivation letter explaining why you believe you are the right person for this position.
Travel Operations Coordinator (Remote)
Location: Remote (Albania)
Employment: Full-time
Company: Polaris Group
Some professionals only handle reservations, while others make sure entire travel experiences run smoothly from start to finish.
At Polaris Group, outstanding trips are built by people who bring excellence to their work.
The company is an international travel group with strong growth ambitions, focused on tailor-made travel across Albania and the Western Balkans. Through its brands — including Travelling Albania, Mira Travel, and Terra Balkanica — it creates premium travel experiences for individual travellers, groups, corporate clients, and international travel partners.
Even though each brand has its own profile, all of them are united by the same principles: quality, professionalism, personalised service, and ongoing improvement.
As the organisation expands, Polaris Group is seeking a dedicated and driven Travel Operations Coordinator to reinforce its Operations Team.
This role is fully remote and can be carried out from home anywhere in Albania.
Your Mission
After the sales team confirms a trip, your role is to make sure it is delivered as a seamless travel experience.
You will oversee each operational aspect, from arranging hotel bookings and communicating with suppliers to assisting travellers throughout their journey. The objective is to ensure that everything is prepared correctly, professionally, and within the required timeframe.
This position suits someone who likes taking responsibility, performs well in a fast-moving setting, and recognises that excellent customer experiences depend on accuracy, dedication, and collaboration.
Your Responsibilities
As a Travel Operations Coordinator, you will:
- Oversee the full operational delivery of tailor-made trips and group travel.
- Arrange hotels, transfers, excursions, rental cars, and other travel-related services across the Balkans.
- Communicate on a daily basis with hotels, guides, transport providers, and local partners.
- Track confirmations, payments, and reservation deadlines.
- Compile travel documentation and operational files.
- Review bookings and verify that all details are accurate.
- Assist travellers before departure and while they are travelling.
- Handle operational issues promptly, calmly, and professionally.
- Cooperate closely with colleagues based in Albania and the Netherlands.
- Share suggestions that enhance quality, efficiency, and customer satisfaction.
Who You Are
- You are comfortable taking responsibility and do not rely on constant direction.
- You are organised, focused on solutions, and sincerely enjoy supporting people. When priorities shift, you stay composed and can manage several projects at the same time without overlooking details.
- You recognise that tourism is a service-driven field that sometimes requires flexibility, and you are not limited by a strict 9-to-5 mindset.
- Above all, you are committed to quality and take pride in producing excellent results.
Requirements
Education
- Bachelor’s degree (required)
- Master’s degree is an advantage
Experience
- At least two years of experience in tourism, hospitality, or travel operations.
- Background in tailor-made travel or destination management is considered a major advantage.
Languages
- Native Albanian.
- Professional English (spoken and written).
- Additional languages such as Dutch, German, Italian, or French are seen as a strong advantage.
Skills & Competencies
We are looking for someone who:
- Can work independently and assume ownership of tasks.
- Is exceptionally organised and methodical.
- Is capable of managing multiple projects at once.
- Works effectively under pressure.
- Demonstrates very strong communication abilities.
- Maintains a customer-focused and service-oriented approach.
- Approaches situations by seeking solutions instead of dwelling on problems.
- Learns fast and adjusts easily to change.
- Shows initiative and acts proactively.
- Likes being part of an international team.
- Gives careful attention to detail.
- Is dedicated to developing a long-term career.
- Wants to grow alongside the company.
What We Offer
- A full-time remote role.
- The possibility to work from home from any location in Albania.
- Company laptop.
- Company mobile phone.
- Competitive salary based on experience.
- Professional training and ongoing development.
- Long-term career prospects.
- A supportive and ambitious international team.
- The chance to work with several premium travel brands.
- A workplace where your ideas are appreciated and your contribution has real impact.
Grow with Polaris Group
- The company is not only searching for a person to occupy a vacancy.
- It is looking for someone interested in building a career.
- As Polaris Group continues to grow, team members can expand their expertise, assume new responsibilities, and contribute across several brands within the organisation.
- Although the central focus of this role is Travel Operations, employees are encouraged over time to develop into well-rounded tourism professionals.
- The company invests in individuals who are dedicated, ambitious, and motivated to progress.
- If you share this approach, you are likely to fit well within the team.
Why Join Polaris Group?
At Polaris Group, quality is the result of deliberate effort.
Each reservation, itinerary, and interaction with customers represents the company’s reputation.
Its goal is to become one of the leading premium travel companies specialising in Albania and the Western Balkans. To reach that objective, the company is building a team of skilled professionals who value responsibility, continuous learning, and collaboration around a shared purpose.
If you want more than simply another role and are seeking to join a growing international company where your work can have genuine impact, this opportunity may be a strong fit.
Required documents
- Your CV (in English)
- A short motivation letter explaining why you believe you are the right person for this position.
