Sherbim ndaj KlientitTiranë1 javë më parëFull Time
Company Description
Transcom is a global provider of digitally enhanced customer experience services for leading and fast-growing brands across e-commerce, fintech, technology, and other sectors. More than 300 clients worldwide rely on Transcom for onshore, offshore, and nearshore customer care, sales, content moderation, and back-office support. With over 33,000 team members in 90 contact centers and work-at-home networks across 28 countries, the company offers diverse, international career paths. Transcom focuses on helping clients strengthen their brands, increase customer satisfaction, and optimize operating costs, creating opportunities for employees to contribute to high-impact customer solutions.
Role Description
This full-time, on-site Quality Assurance Specialist role is based in Tirana and focuses on ensuring consistent delivery of high-quality customer experience services.
The specialist will monitor and evaluate customer interactions, review processes, and conduct quality assessments to identify gaps and improvement opportunities.
Daily tasks include preparing and analyzing quality reports, providing feedback and coaching to operational teams, and supporting the implementation of corrective and preventive actions.
The role also involves collaborating with supervisors and trainers to refine procedures, align quality standards with client requirements, and contribute to continuous process optimization.
Requirements:
- 1-3 years experience in the same role, BPO companiese
- C1 level of English language
- B2-C1 level of Italian language