Monitoring Representative (Night shift)
Customer Success
Prishtina, XK
Tive envisions a completely transparent, connected world where every person and item is linked. We push innovation beyond previous expectations so that the things people value arrive complete and on schedule.
We are guided by four core values:
- Transparency First: We make information visible to help everyone perform more effectively.
- Always strive to make things simpler
- We are One Team, we have each other's backs
- Relentless iteration to optimize and improve
Across road, rail, ocean, and air transport, Tive helps limit shipping delays, rejected loads, theft, damage, and spoilage. Customers rely on Tive to have their freight delivered in full and on time, because each shipment is important.
As a Monitoring Representative at Tive, you will be an essential part of an ecosystem of IoT devices, software, and people that allows shippers and 3rd party logistic providers (3PLs) to feel confident that their freight is continuously monitored.
The ideal candidate brings:
- Background in a customer-facing position, including customer service, support, retail, or sales; internships are accepted as experience.
- Outstanding English communication abilities and a professional manner by phone and email.
- Strong people skills together with a dependable work ethic.
- Effective organizational and time-management abilities.
- Creative problem-solving skills in a fast-paced environment.
- An empathetic and positive mindset, with enthusiasm for supporting customer success.
Preferred qualifications:
- Experience collaborating remotely with colleagues across different time zones.
- Experience within the supply chain sector.
- Prior work with truckers, dispatchers, carriers, and/or 3PLs.
- Familiarity with customer-support platforms including HubSpot and Salesforce.
- Ability to communicate in several languages, such as German, Spanish, Mandarin, etc.
Key responsibilities:
- Continuously track shipments through the Tive platform.
- Handle and resolve alerts generated by Tive tracking devices.
- Communicate proactively and comprehensively with customers and transportation partners.
- Deliver excellent service to internal and external customers while applying Tive’s four core values.
Important details:
This role operates on the night shift, from 23:00 - 07:00 CET.
What Tive provides:
- An opportunity to join a company that could become the most significant one in your career.
- Independence and resources to create what you are capable of building.
- Collaboration with a dedicated global team that supports one another.
- A choice between office-based and hybrid work.
- Competitive equity, helping every employee share ownership in Tive’s long-term growth success.
Monitoring Representative (Night shift)
Customer Success
Prishtina, XK
Tive envisions a completely transparent, connected world where every person and item is linked. We push innovation beyond previous expectations so that the things people value arrive complete and on schedule.
We are guided by four core values:
- Transparency First: We make information visible to help everyone perform more effectively.
- Always strive to make things simpler
- We are One Team, we have each other's backs
- Relentless iteration to optimize and improve
Across road, rail, ocean, and air transport, Tive helps limit shipping delays, rejected loads, theft, damage, and spoilage. Customers rely on Tive to have their freight delivered in full and on time, because each shipment is important.
As a Monitoring Representative at Tive, you will be an essential part of an ecosystem of IoT devices, software, and people that allows shippers and 3rd party logistic providers (3PLs) to feel confident that their freight is continuously monitored.
The ideal candidate brings:
- Background in a customer-facing position, including customer service, support, retail, or sales; internships are accepted as experience.
- Outstanding English communication abilities and a professional manner by phone and email.
- Strong people skills together with a dependable work ethic.
- Effective organizational and time-management abilities.
- Creative problem-solving skills in a fast-paced environment.
- An empathetic and positive mindset, with enthusiasm for supporting customer success.
Preferred qualifications:
- Experience collaborating remotely with colleagues across different time zones.
- Experience within the supply chain sector.
- Prior work with truckers, dispatchers, carriers, and/or 3PLs.
- Familiarity with customer-support platforms including HubSpot and Salesforce.
- Ability to communicate in several languages, such as German, Spanish, Mandarin, etc.
Key responsibilities:
- Continuously track shipments through the Tive platform.
- Handle and resolve alerts generated by Tive tracking devices.
- Communicate proactively and comprehensively with customers and transportation partners.
- Deliver excellent service to internal and external customers while applying Tive’s four core values.
Important details:
This role operates on the night shift, from 23:00 - 07:00 CET.
What Tive provides:
- An opportunity to join a company that could become the most significant one in your career.
- Independence and resources to create what you are capable of building.
- Collaboration with a dedicated global team that supports one another.
- A choice between office-based and hybrid work.
- Competitive equity, helping every employee share ownership in Tive’s long-term growth success.
