Executive Assistant / Loan Processor

Location: Prishtina, on-site

Schedule: US Hour

TDS Consulting is a company based in Prishtina that links qualified professionals in Kosovo with expanding international businesses. The company delivers staffing and operational assistance to U.S.-based firms while building long-term career paths for local talent.

The company is looking for a reliable and experienced Executive Assistant / Loan Processor to help manage the day-to-day activities of a lending business in the United States. This is a client-oriented role with a strong focus on phone communication, and it calls for excellent communication, organization, and problem-solving abilities.

Responsibilities

• Handle inbound calls and support clients and business partners in a professional manner.
• Review incoming inquiries and route them to the relevant team members.
• Collect and arrange documentation needed for initial loan applications.
• Contact clients to obtain missing details and required documents.
• Monitor pending items and make sure all tasks are finalized within deadlines.
• Offer administrative and executive-level assistance.
• Support general office functions and everyday workflow processes.
• Keep client records accurate and well organized.

Requirements

• Prior experience as an Executive Assistant or in a comparable administrative position.
• Fluent command of English and Albanian in both written and spoken communication.
• Earlier experience in phone-based customer service or sales.
• Strong communication and organizational capabilities.
• Confidence in managing a high volume of calls and client follow-ups.
• Ability to quickly adapt to new software and work processes.
• Strong problem-solving ability and capacity to work independently.
• Full availability during the required working hours.
• Willingness to remain in the role for at least one year.
• The role is not appropriate for candidates who attend classes during working hours.

What We Offer

• Full-time employment within a professional work setting.
• Direct exposure to working with a U.S.-based company.
• Training together with continuous support.
• Opportunities for professional advancement and long-term career growth.
• A team culture that is collaborative and supportive.

Executive Assistant / Loan Processor

Location: Prishtina, on-site

Schedule: US Hour

TDS Consulting is a company based in Prishtina that links qualified professionals in Kosovo with expanding international businesses. The company delivers staffing and operational assistance to U.S.-based firms while building long-term career paths for local talent.

The company is looking for a reliable and experienced Executive Assistant / Loan Processor to help manage the day-to-day activities of a lending business in the United States. This is a client-oriented role with a strong focus on phone communication, and it calls for excellent communication, organization, and problem-solving abilities.

Responsibilities

• Handle inbound calls and support clients and business partners in a professional manner.
• Review incoming inquiries and route them to the relevant team members.
• Collect and arrange documentation needed for initial loan applications.
• Contact clients to obtain missing details and required documents.
• Monitor pending items and make sure all tasks are finalized within deadlines.
• Offer administrative and executive-level assistance.
• Support general office functions and everyday workflow processes.
• Keep client records accurate and well organized.

Requirements

• Prior experience as an Executive Assistant or in a comparable administrative position.
• Fluent command of English and Albanian in both written and spoken communication.
• Earlier experience in phone-based customer service or sales.
• Strong communication and organizational capabilities.
• Confidence in managing a high volume of calls and client follow-ups.
• Ability to quickly adapt to new software and work processes.
• Strong problem-solving ability and capacity to work independently.
• Full availability during the required working hours.
• Willingness to remain in the role for at least one year.
• The role is not appropriate for candidates who attend classes during working hours.

What We Offer

• Full-time employment within a professional work setting.
• Direct exposure to working with a U.S.-based company.
• Training together with continuous support.
• Opportunities for professional advancement and long-term career growth.
• A team culture that is collaborative and supportive.