Sherbim ndaj KlientitGjithë Shqipërinë2 ditë më parëFull Time
Job Description
Key Responsibilities:
- Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
- Coordinate and process offline requests in a timely and efficient manner
- Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
- Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
- Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
- Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
- Operate multiple online systems simultaneously while delivering high-quality service
- Take full responsibility for resolving operational and administrative cases from A to Z
Job Qualifications:
- Service oriented persona with high communication skills, fluent in English and French.
- Independent, self-motivated, patience, and goal-oriented work style, solving problems
- Can control and lead multiple tasks, activating all resources to efficiency solve cases
- Experience working B2B with travel agents/ business professional is a big plus!
- Ability to adapt quickly to new technologies, products/system, and company procedures
Working Schedule:
This role operates on a 24/7 shift rotation. Working hours may include the following shifts:
- 08:00–17:00
- 09:00–18:00
- 10:00–19:00
- 11:00–20:00
- 12:00–21:00
- 13:00–21:00
- 14:00–22:00
- 16:00–01:00
- 23:00–08:00
Flexibility to work across different shifts, including evenings and overnight shifts, is required.