Position: Coordinator (Bilingual English/Russian)
Location: On-site (Tirana, Albania/ Prishtina, Kosovo)
Working hours: Monday-Friday, 15:00-23:00
About the Role
We are looking for a highly organized, compassionate, and proactive Bilingual Coordinator (English/Russian) to join our growing team. In this role, you will be the central point of coordination between patients, families, caregivers, and internal departments to ensure exceptional home care services are delivered every day.
You will play a critical role in keeping patient care running smoothly by coordinating schedules, supporting caregivers, monitoring service delivery, and ensuring compliance with company and Department of Health standards.
If you thrive in a fast-paced environment, enjoy solving problems, and genuinely care about making a difference in people's lives, we'd love to hear from you.
Key Responsibilities
- Coordinate caregiver schedules to ensure all patient visits are fully staffed and completed as planned.
- Monitor daily schedules, clock-ins, visit verification, and service coverage.
- Conduct patient and family satisfaction calls and proactively resolve concerns.
- Follow up on changes in patient conditions and communicate updates to the appropriate teams.
- Manage Start of Care processes, documentation, dashboard tasks, and pre-billing activities.
- Ensure documentation is accurate, complete, and submitted on time.
- Collaborate with Authorization, Intake, HR, Clinical, and Payroll teams to resolve issues efficiently.
- Support caregivers with scheduling, payroll questions, and day-to-day operational needs.
- Ensure caregivers are paid accurately and patients experience uninterrupted care.
- Maintain compliance with agency policies and Department of Health requirements.
- Keep detailed records and ensure all updates are properly documented in company systems.
What Success Looks Like
As a successful Coordinator, you will:
- Ensure every authorized hour of care is scheduled and delivered.
- Maintain accurate documentation and timely completion of all required tasks.
- Quickly resolve scheduling challenges before they impact patient care.
- Build positive relationships with patients, families, and caregivers.
- Deliver exceptional service while maintaining high levels of organization and attention to detail.
- Be recognized as a dependable, proactive team member who consistently drives positive outcomes.
Qualifications
- Fluent in English and Russian (written and spoken) is required.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Customer service, healthcare coordination, scheduling, or administrative experience is highly preferred.
- Proficiency with Microsoft Office and computer systems.
- Ability to work independently while collaborating effectively with multiple departments.
What We Offer
- Stable, full-time employment
- Comprehensive training and ongoing professional development
- Supportive and collaborative team environment
- Career growth opportunities
The opportunity to make a meaningful impact in the lives of patients and caregivers every day
Apply Today!
If you're passionate about delivering exceptional service, thrive in an organized, fast-paced environment, and are fluent in both English and Russian, we'd love to hear from you.
Position: Coordinator (Bilingual English/Russian)
Location: On-site (Tirana, Albania/ Prishtina, Kosovo)
Working hours: Monday-Friday, 15:00-23:00
About the Role
We are looking for a highly organized, compassionate, and proactive Bilingual Coordinator (English/Russian) to join our growing team. In this role, you will be the central point of coordination between patients, families, caregivers, and internal departments to ensure exceptional home care services are delivered every day.
You will play a critical role in keeping patient care running smoothly by coordinating schedules, supporting caregivers, monitoring service delivery, and ensuring compliance with company and Department of Health standards.
If you thrive in a fast-paced environment, enjoy solving problems, and genuinely care about making a difference in people's lives, we'd love to hear from you.
Key Responsibilities
- Coordinate caregiver schedules to ensure all patient visits are fully staffed and completed as planned.
- Monitor daily schedules, clock-ins, visit verification, and service coverage.
- Conduct patient and family satisfaction calls and proactively resolve concerns.
- Follow up on changes in patient conditions and communicate updates to the appropriate teams.
- Manage Start of Care processes, documentation, dashboard tasks, and pre-billing activities.
- Ensure documentation is accurate, complete, and submitted on time.
- Collaborate with Authorization, Intake, HR, Clinical, and Payroll teams to resolve issues efficiently.
- Support caregivers with scheduling, payroll questions, and day-to-day operational needs.
- Ensure caregivers are paid accurately and patients experience uninterrupted care.
- Maintain compliance with agency policies and Department of Health requirements.
- Keep detailed records and ensure all updates are properly documented in company systems.
What Success Looks Like
As a successful Coordinator, you will:
- Ensure every authorized hour of care is scheduled and delivered.
- Maintain accurate documentation and timely completion of all required tasks.
- Quickly resolve scheduling challenges before they impact patient care.
- Build positive relationships with patients, families, and caregivers.
- Deliver exceptional service while maintaining high levels of organization and attention to detail.
- Be recognized as a dependable, proactive team member who consistently drives positive outcomes.
Qualifications
- Fluent in English and Russian (written and spoken) is required.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Customer service, healthcare coordination, scheduling, or administrative experience is highly preferred.
- Proficiency with Microsoft Office and computer systems.
- Ability to work independently while collaborating effectively with multiple departments.
What We Offer
- Stable, full-time employment
- Comprehensive training and ongoing professional development
- Supportive and collaborative team environment
- Career growth opportunities
The opportunity to make a meaningful impact in the lives of patients and caregivers every day
Apply Today!
If you're passionate about delivering exceptional service, thrive in an organized, fast-paced environment, and are fluent in both English and Russian, we'd love to hear from you.
